Public Mediation

Michele S vs. Bayway Lincoln Mercury

Bayway lies to customer to make sale

M. S. vs. Bayway Lincoln Mercury
12333 Gulf Fwy, Houston, Texas, 77034-4414, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 7045182
    • Amount Involved: N/A
    • Filed On: May 12, 2018
    • Posted On: May 23, 2018
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • Failure to honor promises
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"During the purchase of my MKX, I informed Bayway that the vehicle was to primarily transport my elderly mother. Thus, a lift had to be installed. I was assured that they do lifts all the time and it would be no problem. The finance lady assured me and my boyfriend that I would have a vehicle during the installation process. I was lead to believe that the installation would take less than a week. I went straight to Adjusted driving after getting the MKX. I spoke with Jason as I was told to do. He needed my moms scooter to install the right lift. She can't do without it. I asked what kind of scooter he recommended for the MKX. I was told to buy a second hand one and they could make any scooter fit. I found one identical to hers. Jason claimed that it didn't fit and modifications had to be made. Approximately 3 months later the lift was installed. I notified Bayway that I needed the loaner during the installation as promissed and they refused claiming they never promised one. My boyfriend was with me that night and we were definately promised a loaned during the installation. Bayway lied and did not hold true to their word. They basically told me that I was a liar."
...
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Exhibits View
Additional Communication Between Claimant and Bayway Lincoln Mercury Hide
  • May 23, 2018, Bayway Lincoln Mercury (responding party) added:

  • Miss Stephens,

    Bayway Lincoln apologizes for the misunderstandings during the installation of your mothers lift in your Lincoln MKX. Our dealership does not directly install the lifts and we referred you over to ADA - Adaptive Driving Access. Our understanding is that they offered to supply you with a loaner vehicle during the installation of your lift and at the time you stated that you did not need one. Again we apologizes for any misunderstandings during this process.

  • May 23, 2018, Bayway Lincoln Mercury (responding party) added:

  • Miss Stephens,

    Bayway Lincoln apologizes for the misunderstandings during the installation of your mothers lift in your Lincoln MKX. Our dealership does not directly install the lifts and we referred you over to ADA - Adaptive Driving Access. Our understanding is that they offered to supply you with a loaner vehicle during the installation of your lift and at the time you stated that you did not need one. Again we apologizes for any misunderstandings during this process.

What Claimant Wants Hide
What By When How Much
1. Apology: Apology for the inconvenience to me, to Adjusted driving, Jeff and Jason for letting me down and thus sending an upset customer to them. May 15, 2018 N/A
Just make me happy!
Claimant invites Bayway Lincoln Mercury to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Bayway Lincoln Mercury. This claim will remain posted until resolved
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