Public Mediation

Disappointed consumer vs. Nate Woodbury And Be The Hero Studios

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J. H. vs. Nate Woodbury And Be The Hero Studios
1881 W. Traverse Pkwy #E554, Lehi Utah, USA 84043, 3013 Seigneury Dr., Windermere, Florida, 34786, United States
    • Claimant Seeks: View.
    • Claim #: 1535506
    • Amount Involved: 5,500.00
    • Filed On: Feb 26, 2024
    • Posted On: Mar 08, 2024
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
"Nate Woodbury and Be The Hero Studios did not fulfill their agreement, misrepresented services and refused to provide even a partial refund after we offered him $400 per hour, when he only pays his full-time workers $400 per month - unbelievable. He spent very little time with us.

Nate got weirdly aggressive insisting that we pay him over $12,800.00 in ADVANCE before he delivers anything. "Give me $12,800 on FAITH alone. Any consumer would be very suspicious of this behavior so we, politely, asked for a partial refund - not even a whole refund.

Nate spent about two hours on us, which he likely does with any prospect before collecting any money from them. We made the huge mistake of sending Nate $5,500.00.

It's also very odd that Nate doesn't take credit cards, like every normal business, insists on wire transfers or ACH so consumers have ZERO recourse, as they do with credit cards. We've never had such an experience and are happy to provide email, text messages, etc. to a mediator. Please help us get an equitable refund.

We trust that this matter can be resolved without litigation. Based on seriousness it warrants and look forward to an equitable resolution. Thank you."
Reply Have a similar problem?
  • 02-14-2024 — Refund Due
What Claimant Wants Hide
1. Refund: Refund Feb 29, 2024 $5,500.00
2. Other – Pay for claim posting cost Feb 29, 2024 $14.99
Cash total : $5,514.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Jason is the one who broke our agreement. I fulfilled everything and more than what was promised. He worked with me and my team for more than a month. The amount he agreed to pay was $12,000. And he agreed to pay this amount in full by January 1st 2024. Even though we hadn't received all of the funds, we proceeded anyway with our service. He reported going through all of our training materials and said he was prepared for his scheduled filming date. As we got closer to that filming date, he had not submitted his outlines, which he agreed to get to us a week prior to filming. After getting no response from him, I finally got him to jump on zoom with me, and I provided an hour of coaching. He wasn't ready for filming, but we already had the videographers booked. I charged him a $500 rescheduling fee to compensate the videographers. Jason paid that fee, and I paid the videographers.

    Our terms of service clearly state that we don't offer refunds unless we make a mistake. Jason utilized our service to great benefit. I have detailed records of communications from Jason indicating he had completed all the training material we provided, and that my consulting was implemented. We provided consulting, training, access to my production team, and he agreed that he was at fault for rescheduling the filming date.
    For Jason to say that I did not fulfill my agreement is 100% false. He broke his agreement to pay in full on time, yet we kept 100% of our side of the agreement anyway. Jason cannot indicate one thing in our agreement that we or I broke, because it does not exist. According to our agreement, Jason still owes us $7000, but changed his mind and won't take responsibility for his own actions.
    I will proceed to litigation if necessary."

  • I disagree with the Terms


This claim will remain posted until resolved.

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