PeopleClaim's Privacy Policy

  • What information do we collect?
  • We collect your name and email address if you file a claim or request an Alert. If you choose any of the paid options we collect a credit card number and billing address. We also collect your IP address.
  • What do we use your information for?
  • We use your email address to contact you with updates about your claim or, if you've requested Alerts, to send notifications when certain claims post in your area.

    We use your credit card number and billing address to charge for any paid services you have requested at

  • How do we protect your information?
  • When you file a claim at your contact information is always kept private. If your claim posts publicly your contact information is not shown. All contact between you and the other party takes place securely via the PeopleClaim system--unless the parties agree to communicate outside the system, in which case it is up to you what information you share. employs stringent security measures to protect you from loss, alteration, or misuse of information in our control. Your password is stored in an encrypted form in our user database. No credit card information is retained on our servers. We monitor security functions on an ongoing basis.

  • Do we use cookies?
  • Yes, we use cookies, but only to preserve users' log-in status in its encrypted form. PeopleClaim does not use cookies to store any sensitive information about users.
  • Do we disclose any information to outside parties?
  • Your contact information is hidden on any publicly posted claim unless you choose to add it to the public part of your claim. We do not allow users' names and contact information to be rented, sold, loaned, or otherwise disclosed to any third party for any purpose. The only exception is if you choose the "copy to regulators" option. Regulatory and consumer agencies usually do not accept anonymous claims and will often contact you directly regarding your claim. If you do not wish to be contacted by regulators, consumer advocates, or media via mail, telephone or email, you should not add this option.
  • Are there privacy options for cases mediated by PeopleClaim’s online community?
  • Claims post publicly only at the option of the claimant, and are available for voluntary settlement recommendations from our community of online mediators. This mediated process is viewable by the public and depends on public awareness and participation. Claimants choosing to post their claims for public review and comment also choose whether to remain anonymous or identify themselves by name. (Claimants' contact information remains confidential unless claimants themselves disclose it in their claim descriptions or public communication.)

    A non-public channel may also be available for certain kinds of cases (such as divorce), where the parties choose and invite mediators to help resolve their dispute in private. Privately mediated cases will, where possible, offer anonymity and confidentiality to the participants.

  • How can users opt out of email communication from PeopleClaim?
  • Notification by email is an essential part of the claim filing process, and those who use the system to file claims agree and expect to receive notification of claim activity via email. When a claim is closed email communication ceases.

    Parties with PeopleClaims filed against them can opt out of all communication regarding a specific claim. However, ongoing claim information may post publicly regarding the claim.

    Users of the Alert service (a Search feature separate from claim filing) who wish to opt out may click here, or use the opt-out choice wherever the Alert service is accessed on the website.

  • Terms of Use
  • In addition to this Privacy Policy, please also see our Terms of Use, which describe all conditions pertaining to use of the website.
  • Your Consent
  • By using, you agree to our Privacy Policy.
  • Changes to our Privacy Policy
  • Changes to our Privacy Policy will be posted here on this page of This policy was last modified on 2/28/2012.
  • Deletion of Data
  • If you have input your personal contact information and other data into this site, and you would like it deleted from this site and any related database, please email your request to If the data you input involves a complaint, claim, PFA, or other public or potentially public posting, you must include the claim number(s), PFA title(s), etc.

    By doing so you acknowledge that:
    • 1. Your data will be permanently deleted and will not be recoverable. The only data that may be retained is your emailed request. When a claim or other public posting is permanently deleted, related responses and/or mediator comments and suggestions will also be permanently deleted.
    • 2. If you have earned points, tokens, etc., these will be returned to the pool.
    • 3. You will retain copies of any information that might be required for legal proceedings. If you have not made copies of any such material, please do so prior to requesting data deletion.
    No requests for data deletion can be accepted via phone or any other means, including emails to alternate addresses or messages. Requests can be accepted at only.
  • Contacting Us
  • If you have any questions about our privacy policy, please contact us:

    PeopleClaim Support
    P.O. Box 2531
    Boone, NC 28607

*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
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