Public Mediation

Patrick Thompson vs. Nhk Auto Repair

P. T. vs. N & K Auto Repair
30 Blue Hill Ave, Roxbury, Massachusetts, 02119-3315, United States
Amount Involved: $184.41
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: N & K Auto Repair
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1244090
    • Amount Involved: 184.41
    • Filed On: May 01, 2018
    • Posted On: May 12, 2018
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Claimant says:
"At approx. 5.45pm 04/09/18 I brought my 2006 gmc truck to N&K auto repair for an electrical problem that disabled my vehicle on arrival. I reported my problem to a gentleman who presented himself as the owner, they immediately performed a diagnostic in my presence and reported the diagnosis as a FAULTY DATA LINE and that it would cost me $800.00 to fix . The vehicle was disabled and I was desperate for transportation so accepted and left the vehicle with them with the understanding that they would call me and update on the progress.

04/10/18 at approx 5.25pm owner call me that the vehicle was ready, my wife and I drove their with a car I rented as temporary transportation to recover my truck about 5.45 pm same day. On arrival at N&K AUTO I presented my credit card for payment and surprisingly was told they do not accept credit cards cash only and turned my attention to a weak sign over head not in direct view that read CASH ONLY. I disputed to them that I'm a first time customer here only by reference and that they should have ensured that this policy was communicated to me and I would be prepared and that they have cost me great inconvenience . they were about to close and my bank was already closed. THEY told me to come back the following day with cash to pick up my truck.

I had to call Enterprise rent a car from which I was renting temporary and extended my rent a car for another day resulting from this blunder at a cost $184.41 for which I'm claiming.

04/11/18 about after work I returned to N&K AUTO with $800.00 cash to pay and recover my truck. prior to handing them the money I requested to see my billing which they repeatedly refused to produce for me to view in the presence of my friend known as Jimmy who accompanied me there to drive back one of the vehicles . OWNER insisted that I pay first .an outburst began to develop so I paid for peace sake and informed him that I will be seeking legal advise on bad business practice conduct.

04/12/18 about 1.30 pm I took subject truck to the car was and there realized my radio was not working ( no power) which was abnormal . I immediately call them and informed them ,they advise me to bring it in the next day which I did and they fixed it.

04/13/18 about 10 am I also realized that my radio can only be powered when the engine ignition is fully on and is powerless in the accessory mode. The accessory mode is an option that allows one to listen to their car stereo without running their engine . I called them back immediately and reported the matter to owner he began swearing at me on the phone and rudely hanged up on me. This problem still exist.

IT is therefore evident that they did not do a thorough inspection after repairs to ensure that all instruments and components are back to normal prior to releasing the vehicle' I refuse to take my truck back into this environment as I have found them to be unprofessional and rowdy. I intend to take my truck to reputable technician and hold them liable for this connection repair based up on your judgement plus $ 184.41 for rent a car extension.

Thanks for your intervention
Patrick Thompson 617 319 9055

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Exhibits View
Additional Communication Between Claimant and N & K Auto Repair Hide
  • Jun 15, 2018, Claiming party added:
  • After further review I have discovered that rent a car bill of $184.41 charged to n&k is wrong instead bill correction is $92.21 plus. $14.99 for posting fee totalling $107.20. this charge is effective from 4/10/18 approx 5.45 pm when credit card payment was not accepted until the car was returned on the 4/11/18 as reflected on subject bill attached. Sorry for the error*. Radio acessory connection still outstanding. And will be submitted as soon as possible

  • Jun 26, 2018, Claiming party added:

  • Jun 26, 2018, Claiming party added:

What Claimant Wants Hide
1. Compensation: car rental Jun 01, 2018 $184.41
2. Refund: na May 16, 2018 $0.00
3. Other – Pay for claim posting cost May 16, 2018 $14.99
Cash total : $199.40
  • 0
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Respondent's Counteroffer Hide
What By When How Much
1. n&k May 31, 2018 N/A
Non-cash: 1 items
  • -1
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Claimant dislikes
Claimant: ():
"AS stated in my complain ENABLING my radio back to ACESSORY operation is still outstanding (yet to be fixed) I am awaiting the disposition of this matter to
proceed on that for which I'm holding them liable. I refuse to go back to them even if they accept responsibility now as I have found them to be hostile and provocative."
 (6 years ago)
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  • Contributed Solution: by George Maxwell On 06-14-2018
    How much is the radio repair going to cost? More...
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