Public Mediation

N.O. vs. Instacart

Instacart is gaslighting me and refusing to provide proof of a refund

N. O. vs. Instacart
50 Beale Street Suite 600, San Francisco, California, 94105 , United States
Amount Involved: $94.12
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9942255
    • Amount Involved: 94.12
    • Filed On: Feb 26, 2024
    • Posted On: Mar 08, 2024
    • Complaint(s):
      • Automatic subscription / membership renewal abuses
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"In January this year I was signed up for an annual Instacart membership without my consent. After disputing the charge on February 15th, the membership was cancelled by Instacart and I was told a refund had been issued. However, no refund has been issued and Instacart refuses to provide proof of said refund.

I have spoken with at least 7 different individuals with customer service, all of whom have told me a different explanation about the status of the refund. As soon as I ask for proof and a transaction receipt for the refund I am ignored and disconnected by support.

I was incorrectly refunded an amount of $11.33 on February 25th but the original charge was for $104.45. The individual who refunded this told me an amount of $93.12 was already refunded on February 15th but no such refund has been received. I challenge Instacart to provide full proof of the refund that they are claiming was issued on February 15th and to correctly refund the full amount."
...
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What Claimant Wants Hide
1. Refund: Cancelled Annual Membership Feb 27, 2024 $94.12
Cash total : $94.12
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Respondent's Counteroffer

There has been no response to this claim from Instacart. This claim will remain posted until resolved
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