Public Mediation

A.D. vs. Fashion Mia

A. D. vs. Fashion Mia
United States
Amount Involved: $705.83
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8302041
    • Amount Involved: 705.83
    • Filed On: Jan 02, 2017
    • Posted On: Jan 14, 2017
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I had purchased clothing online from FashionMia.com back in March 2016, 2 orders, #B1217100 and #B1226493, total value $700. Over the next 2 months, part of the order was shipped, one or 2 items at the time. The biggest part of the items came in the wrong size, were of very poor quality, so I had contacted the company by e-mail, for returning them and also for canceling the rest of the order; I was given a claim number for each order, #113130 and #113131 and an address in China, so I shipped the items with USPS, total cost $134.40.
2 months later, the package comes back, as unclaimed at the destination - so I e-mailed again the company, asking to get in touch with the costumer rep that gave me the return details and I was told she had a 7 days leave, so I waited a week and e-mailed them again, trying to get in touch with the person and I was told again that she wasn't available, having a 7 day leave, so I told the story to a different customer rep and I was given a different address for the return of the merchandise, this time in the US, : 14243 Don Julian Road, City of Industry, CA91746, so I mailed the merchandise again, cost $55.27, I e-mailed them the tracking # of the package and I waited for the refund of the money, as promised. After awhile, seeing that no refund was made, I e-mailed the company again, trying to get in touch with the costumer rep from the US ( I was told again that that person also requested a 7 days leave ) and I was asked to resend them the lists of the returned merchandise, the tracking # of the package and all the details, which I did and waited again for the refund that never came. I kept on trying to contact the company multiple times and every time they came up with a different excuse - people on 7 day leave, no computer records due to computer bug, etc. I have kept all their e-mails, showing all their fraudulent excuses."
...
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Claimant timeline (1) - Hide
  • 03-03-2016 — initial purchase
Exhibits View
What Claimant Wants Hide
1. Payment due: claim #113130 and #113131 Jan 17, 2017 $500.00
2. Damages: cost of shipping back and forward like a wild goose chase Jan 17, 2017 $200.00
3. Recovery of Losses: interest on the $700 from the date they received it until present Jan 17, 2017 $5.83
Cash total : $705.83
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Fashion Mia. This claim will remain posted until resolved
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