- How long will it take me to file?
Claims typically take 7-12 minutes to file depending on how much information you
want to include. We've made it easy to file: you don't need to speak "legalese;"
just state what happened and what you want. You can return to your claim at any
time to add info or make changes.
- How long will it take to get my claim
That depends on the nature of your claim, the reasonableness of your demands, and
the motivation of the other party to do the right thing and manage their online
reputation. Claims can be resolved in as little as a few hours; others take longer.
In some cases claims are resolved after people with similar problems file additional
claims, which can increase the incentive for the party you're filing against.
- Who can I file against?
You can use PeopleClaim to resolve a dispute against anyone, anywhere, including
product and service providers, police and government agencies, professionals, and
individuals. In cases where the counterparty has filed for bankruptcy, users are
strongly encouraged to check relevant laws. In general it is illegal to try to collect
from a business operating under federal bankruptcy protection.
- Can I file a claim without the other
PeopleClaim allows you engage any individual, business, or goverment agency in a
negotiated process of dispute resolution. We send your claim demands by email, physical
delivery, and/or posting on the web. Not responding to claims results in a downgrading
of the party's PeopleClaim reliabilty rating, and claim details remain posted on
the web until they're resolved to your satisfaction.
- What information do I need to file
a claim? Can I add information later?
You need the name of the business or other party you're filing against. It's best
to have an email address for them too, but not essential. You can add as much or
as little information as you want to suppport your claim. In general it's best to
stick to simple facts and what you are asking for. The other party can request additional
facts, and you can always add supporting documentation later.
- Is there a fee?
You can file up to three claims per month for free. Optional services, including
having your claim post publicly, copied to regulators, or sent by mail, involve
small fees: public posting, $7.99; delivery by regular mail, $2.99; copying your
claim to regulators, $14.95, A discounted bundled rate for all three of these optional
services is $22.99.
- Is your free claim-filing service
You can use PeopleClaim to file up to three claims per month at no charge, and use
the system for as long as it takes to resolve the claim. Because free claims make
it harder to know the identity of the filer, they do not include public posting.
They also are not eligible for third-party recommendations, and if unresponded to
they do not count against the other party's reliability rating. There are no hidden
charges in filing or resolving a PeopleClaim; however if your claim is not resolved
we may suggest you try one or more premium options to expedite resolution.
- How is your system so inexpensive?
PeopleClaim offers a powerful automated peer-to-peer system that allows you
to engage counterparties in an online process of claim statement, negotiation, and
resolution. Our goal is to make PeopleClaim affordable and easy to use for any type
of complaint or dispute.
- What is "public mediation"?
Public mediation is a process of settling disputes online by crowdsourcing ideas from the public. It relies on commonly-held principles of fairness and common sense rather than technical legal knowledge. Pioneered by PeopleClaim, public mediation combines game theory with the social impulse to help solve a problem for someone else. Members of the PeopleClaim community compete to come up with suggestions that will bring disputing parties together. Points are awarded for best solutions. Participation is open to all, and may include concerned citizens, professional and amateur mediators, law and pre-law students, or other PeopleClaim users who notice an interesting case on the site and have an idea how it could be settled.
- Is PeopleClaim part of the legal
system? Is it litigation or mediation?
PeopleClaim is an independent resolution channel that allows users to exercise their
rights to resolve disputes through direct negotiation and in a public forum. It
does not require lawyers, mediators, or knowlege of law, and avoids many of the
restrictions and costs of formal legal process.