Public Mediation

R.H. vs. Frontier Communications

R. H. vs. Frontier Communications
401 Merritt 7, Tampa, Florida, 06851-1000, United States
Amount Involved: $515.35
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"We sold our house and moved in July of last year. We called all of our utilities and cancelled their services before the 9th of July 2016. Frontier Communications says we didn't call until january of 2017. When we get a bill my wife pays them, and did so until October resulting in an over payment of $515.35. We called and were told that it would take 12 wk to get a refund. We are continuing to get bills so Frontier Communication's records are poor. Today we where told, basically tuff and the bill we are receiving is for the final bill. it did not say that it says new charges. I want my money refunded! and to stop getting bills from them."
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What Claimant Wants Hide
1. Refund: overbilled Apr 21, 2017 $515.35
2. Other – Copy claim to regulators Apr 21, 2017 $14.99
3. Other – Pay for claim posting cost Apr 21, 2017 $14.99
4. Other – Physical delivery charges Apr 21, 2017 $4.99
Just make me happy!
Claimant invites Frontier Communications to make a fair offer to resolve this complaint.
Cash total : $550.32
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Respondent's Counteroffer

There has been no response to this claim from Frontier Communications. This claim will remain posted until resolved
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  • Contributed Solution: by Phaatima S. On 04-21-2017
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    Frontier Communications should refund plaintiff the overpayment of $515.35. More...
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