- General Terms
PeopleClaim's Tools to Help Resolve Disputes:
PeopleClaim offers a robust fully-automated online system that allows you to communicate
complaints and file claims at no charge against businesses, professionals, and others
for the purpose of resolving disputes. You may file three claims per month free
of charge. Optional paid services include:
- Public posting of claims if not resolved 10 days after filing.
- Copying claims to regulators, watchdogs, and media.
- A variety of mail delivery options.
The success of your claim will depend on several factors, including the content
of your complaint and the terms of settlement you propose; successful delivery to
the other party; the person receiving your claim and others who may review it and
decide how to respond; policies and/or laws affecting your case, and any number
of intangibles. With the exception of delivery, where we use our best efforts to
achieve timely completion (but cannot guarantee it), all other factors are outside
Important: We cannot and do not guarantee results. By filing a claim through
the PeopleClaim system you specifically agree that:
- PeopleClaim does not guarantee your claim will be resolved.
- PeopleClaim's tools, though they may be powerful incentives to resolution, do not
guarantee that your proposed terms or any other terms will be acceptable to the
- PeopleClaim cannot allow refunds, honor chargebacks, or provide other compensation
for amounts you have spent on paid services when
- your claim is not resolved.
- your claim is resolved outside the PeopleClaim system.
- your claim is resolved quickly and before paid options such as public posting or
sending to regulators has been completed by the system.
Public posting fees are an exception. When you pay for public posting we guarantee
your claim will either be resolved or it will post publicly; and we guarantee a
refund of the fee if the claim is unresolved after 90 days of posting and you apply
for reimbursement within 180 days of its posting date. See Posting Fee Refund Guarantee
below for full details.
If for any reason you believe that we haven't lived up to our services as promised
above, please contact us at support@PeopleClaim.com. We're here to help.
What you can do on this site:
- Recover money or other compensation you believe you're entitled to
- Propose reasonable and good-faith terms of settlement for damages or losses incurred
through an agreement, transaction, or relationship pertaining to your complaint
- Include content such as statements, descriptions, timelines, photos, or recordings
to explain and support your position
- Invite lawyers, professionals, businesses or other PeopleClaim users to review,
comment, or suggest possible resolution options for your complaint
- Use the PeopleClaim Registry to review unresolved claims and evaluate product and
What you can't do:
- Attempt to recover anything you don't believe you are reasonably entitled to
- Attempt to collect from parties in bankruptcy, in violation of the U.S. Bankruptcy
- Deliberately cause harm to a business, individual or other entity for malicious
or illegal purposes
- Publicly post another party's private personal information such as Social Security
number, bank account or credit card numbers, passwords, private account numbers,
or certain other confidential information that might reasonably result in identity
theft or other criminal victimization
- Make false or exaggerated statements in order to recover money or other compensation
- Provide false or misleading exhibits such as timelines, photos, or recordings in
support of your claim
- Use an alias or false identity, or misrepresent your role in the circumstances surrounding
- Use hostile and/or vulgar language in communicating with another party
- Use PeopleClaim to threaten, extort, or coerce
- Violate any state or federal laws
- Receive refunds for ordered services other than public posting fees per the conditions
described below in the section Posting Fee Refund Guarantee, or receive refunds
in the event a claim is removed from the site because of a violation of our Terms
- Posting Fee Refund Guarantee
Our goal is to help you resolve your complaint in a constructive and timely manner.
We will issue a 100% no-questions-asked refund of your posting fee at your request
if your posted claim is not resolved after 90 days. Requests for refunds will be
honored for 180 days following the posting date. We cannot refund charges for Premium
services such as postal delivery options or copying claims to regulators, watchdogs,
Claim posting fees for claims made in error, claims withdrawn prior to posting,
and claims filed through PeopleClaim.com but resolved outside our system (whether
or not use of PeopleClaim was the motivating factor in settlement) are not refundable.
Refunds are processed within two weeks of request. Note: Upon receiving a request
we reserve the right, but not the obligation, to withdraw any or all publicly posted
claim information from the PeopleClaim Registry. In most cases such information
will be removed from the Registry within 90 days of your request for a refund.
Users should contact us with any questions about refunds or our Guarantee.
Note that by using our service you agree to indemnify and hold PeopleClaim harmless
for any unauthorized or illegal use of this site. By using PeopleClaim.com you agree
to the following:
- The Terms contained in this Agreement represent the complete statement of our policies
and supersede any statements or communications found in other parts of PeopleClaim.com,
in promotional material, or elsewhere.
- Use Constitutes Acceptance
- Your access to and continued use of this website constitutes your acceptance, without
limitation, of these policies and disclaimers. The following describes the Terms
of Use on which we offer you the information (including the intellectual property),
services and products on our website and related web pages (collectively, the "Services").
time with or without prior notice. Your use of this website and any services will
- Use of this Website
all limitations of liability included herein. You further agree to comply with U.S.
or other applicable law (including that of your local jurisdiction) regarding the
transmission of any information obtained from the services in accordance with the
misrepresentation of yourself or your affiliates); not to use the service to attempt
collection from parties in bankruptcy, in violation of the U.S. Bankruptcy Code;
and not to interfere or disrupt the networks connected to the services.
- Important: Warranties and Limitations on Services Provided
- PeopleClaim offers a low-cost automated complaint resolution process, with robust
communication and negotiation tools, to assist claimants in reaching mutually acceptable
resolutions with third parties. In using the system you understand and agree to
No Guarantee of Results
PeopleClaim cannot guarantee resolution of claims. We also cannot guarantee delivery
of claims: despite best efforts, incorrect addresses, recipient spam filters, refusal
to open or respond to claims, or other factors may prevent communication with the
other party. Users have the option to choose posting a claim publicly as a means
of reaching unresponsive parties, which may or may not succeed in getting a response.
Limitation to Refunds after Filing
PeopleClaim does not provide refunds when claims have been resolved outside the
PeopleClaim system; when a claimant has a change of mind or a claim has been filed
in error; when a claim has been withdrawn after submission; or when a claim has
Fee Refund Guarantee described above allows a 100% refund of posting fees only,
for claims unresolved after 90 days. Refer to the Refund section for full details.
Technical and Customer Support Limitations
In general, PeopleClaim cannot respond to requests for changes, updates received
via email, etc., beyond technical support relating to operation of the online system.
We do not offer personal assistance, legal advice, or any other help regarding the
content of your dispute with the other party. Automated support systems allow you
to review, edit, revise terms, and make other changes to your claim. Technical support
and claim-filing help can be requested though Customer Support: support@PeopleClaim.com.
- PeopleClaim Not a Law Firm or Attorney Referral Service
- You hereby acknowledge and agree that PeopleClaim is not a law firm and does not
provide legal services, advice, or assistance in any form. You understand that PeopleClaim
provides self-directed peer-to-peer negotiation and settlement without lawyers,
mediators, or other human intermediaries. You also understand that legal issues
can be complex and require technical expertise and advice from competent legal counsel.
Users are solely responsible for their use of the PeopleClaim negotiation and settlement
system and are encouraged to consult professional counsel for any legal issues relating
to their claims. You understand that PeopleClaim is not an attorney referral service,
though we do provide the option for you to receive inbound communication from attorneys
who may want to inquire about your claim. You are solely responsible for any relationship
you may form with attorneys or other legal advisers who contact you through the
PeopleClaim system. PeopleClaim does not share in attorney fees in any way.
- Claim Content
You understand and agree that all content submitted by you including but not limited
to statements of claim, documentation, materials, responses to claims, text, files,
photos, videos, and other content (“Content”), are accurate and honest to the best
of your knowledge and ability. You understand that all Content on PeopleClaim.com
is the sole responsibility of the person from whom the Content originated. You understand
that PeopleClaim does not control and is not responsible for Content produced through
the Claims Process, and that PeopleClaim will not be liable in any way for any Content
or for any loss or damage of any kind incurred as a result of any Content. You acknowledge
that PeopleClaim does not pre-screen or approve Content. As noted below in our Privacy
Policy, PeopleClaim reserves the right but is not obligated to remove posted Content
if it compromises confidential information that might reasonably result in identity
theft or other criminal victimization of any party.
You understand and agree that Content you post is made in good faith to resolve
disputes and not posted for any other purpose, including but not limited to marketing,
promotion, or malicious use or intent. You hold PeopleClaim.com harmless for any
damages resulting from use of PeopleClaim.com, and assume all responsibility and
liability for information and content submitted by you to the claim and/or claim
PeopleClaim is an open service that can be used anywhere in the world. Users bear
sole responsibility for complying with local regulations regarding posting of Internet
content or any other aspect of filing complaints online. Users are strongly advised
to check applicable laws regarding Internet content in their jurisdictions, which
may include the location of the party they are filing against.
- Limitations re Publicly Posted Claims
Posted claims are automatically removed from the PeopleClaim Registry after settlement.
Un-posting can also be initiated any time via claimant request through the Account
Center. Though executed by the automated system, un-posting a claim is not instantaneous
and may involve a time lag of 24 hours or more. Claims initiated on PeopleClaim.com
that are resolved outside our system must be reported to PeopleClaim by you (via
the Account Center or your direct request to us) in order to be removed from the
Registry. As a matter of policy, except as provided in the section "Claimant's Obligation
to Communicate," PeopleClaim.com will accept only a request by the claimant or settlement
confirmation by the claimant to unpost a claim. PeopleClaim does not respond to
requests to remove, edit, or review any content posted by claimants, respondents,
or third parties engaged by the claimant who may comment about claims on the site.
The only exceptions are if such action is required by court order; if it is in response
to matters of national security; or, in certain cases, if it is necessary for the
protection of a minor.
You understand and agree we can make no warranty that claims removed from the PeopleClaim
Registry will cease to exist on the Internet. All or part of your claim may remain
accessible in search engine archives, or on any sites that have republished it.
PeopleClaim.com bears no responsibility for any information contained in your posted
claim, or for consequences of the continuing existence of such information on the
Internet after your claim has been removed from the PeopleClaim Registry.
- PeopleClaim Reliability Ratings
- You understand that Reliability Ratings on PeopleClaim's business and professional
profile pages represent our opinion of a business's or other organization's reliability
based on, among other factors, their response to complaints filed by PeopleClaim
users. This rating will be incrementally downgraded to F if the party does not respond
constructively to a posted claim either by accepting settlement terms, making a
counteroffer, or providing a reasonable explanation for non-acceptance. Threatening,
abusive, or other nonconstructive behavior, in attempt to intimidate or otherwise
coerce a claiming party or PeopleClaim to remove, edit, or reposition content, or
change a rating will, at PeopleClaim's sole discretion, result in an F regardless
of the disposition of any outstanding claims.
You further understand that PeopleClaim's
Reliability Rating system is subject to ongoing improvement and that methods and
calculations may change without notice.
- Claims Against Parties in Bankruptcy
- You agree to abide by all relevant restrictions on collections if the party you
are filing against is in bankruptcy. You further understand and agree that in the
event a party you have filed a claim against is in bankruptcy, your PeopleClaim
will be deemed a public notice only and not a collection attempt in violation of
the United States Bankruptcy Code.
- Claimant's Obligation to Communicate
The claimant is obligated to respond to the other party's acceptance of terms; to
respond to requests from PeopleClaim to confirm whether claims have been settled
outside the PeopleClaim system, and to confirm edits to claims, changes to contact
or credit card information, or other facts as necessary.
If the Respondent notifies PeopleClaim that the claim has been settled outside the
PeopleClaim system, PeopleClaim may at its discretion request that you confirm settlement
and close the claim. If you notify PeopleClaim that the claim has not been resolved,
it will remain open and, if applicable, publicly posted.
If you do not respond within 10 days, PeopleClaim may, at its discretion, remove
content from the site and/or mark claims resolved and remove them from public posting.You
can reopen a claim at a later date if you do not agree that it has been settled.
PeopleClaim may require you to provide evidence of settlement before removing a
claim from public posting.
- Settlement No Admission of Guilt
- You understand and agree that in using the PeopleClaim system disputing parties
agree that any and all communications including, but not limited to, descriptions
of incidents leading up to claims, claim details or backgrounds, proposed terms
of settlement, and any other communications between the parties conveyed or posted
in the process of filing, responding to, or negotiating a claim, are not in any
way admissions of guilt or liability. Agreement to settle a dispute on PeopleClaim
extends only to the specific terms of settlement and not to other issues communicated
between the parties. Furthermore, by responding to a PeopleClaim offer to settle,
the parties acknowledge NO agreement to any additional statements of the claim beyond
affirmative agreement, if any, to mutually accepted terms of settlement.
- PeopleClaim Resolution and Release of Obligation
- Parties using the PeopleClaim system to resolve disputes understand that agreement
to a claim's Terms of Settlement is binding and that each party agrees to release
the other from further obligation upon fulfillment of the Terms and refrain from
further action in the matter.
- Restrictions on Use
- You may not use the services for any illegal purposes or in any manner inconsistent
use and benefit, and not for resale or other transfer or disposition to, or use
by or for the benefit of, any other person or entity. You agree to promptly notify
us upon becoming aware of any unauthorized access or use of the services by any
party, or any claim that the services infringe upon any copyright, trademark or
other contractual, statutory or common law rights.
- Further Restrictions on Use
You may not copy, reproduce, recompile, decompile, disassemble, reverse engineer,
distribute, publish, display, perform, modify, upload to, create derivative works
from, transmit, or in any way exploit any part of the service, with this exception:
you may download material from the service and/or make one print copy for your own
personal noncommercial use, provided that you retain all copyright and other proprietary
You may not use the services in any way to improve the quality of any data sold
or contributed by you to any third party. Furthermore, you may not use any of our
trademarks, trade names or service marks in any manner which creates the impression
that such names and marks belong to or are associated with you or are used with
our consent, and you acknowledge that you have no ownership rights in and to any
of these names and marks.
You will not use the services or the information contained therein in unsolicited
mailings or spam material. You will not use any of our trademarks, trade names or
service marks in unsolicited mailings or spam material.
You will not spam or send unsolicited mailings to any person or entity using the
- Interest Calculation Disclosure
PeopleClaim allows you to add interest to the terms of claims. The interest is calculated
based on the standard American compounded interest formula calculated as follows:
The compounded daily rate (CDR) is derived from the interest rate you enter, divided
by 100, divided by 365, plus one; (Interest Rate/100/365) +1. The interest amount
is then derived from the following formula: (Dollars/CDR) raised to the power of
the number of days that interest has been accruing.
By using this system, you agree to hold PeopleClaim harmless for any possible miscalculations
made by our application, problems with our technology, or or yourself. We strongly
advise that you check all interest calculations and also the tax and interest laws
of your jurisdiction (or those with which you are doing business), tax and interest
laws, including standards of business transactions in said localities.
- Intellectual Property
This website contains content derived in whole or in part from materials supplied
by us and various other sources. This website, including but not limited to its
text, logos, content, photographs, animations, video, audio, software, interface
design, methods, and graphics (the "intellectual property"), is protected by copyrights,
trade and service marks, international treaties and/or other proprietary rights
and laws of the U.S. and other countries. The intellectual property is also protected
as a collective work or compilation under U.S. copyright and other laws and treaties.
All individual articles, columns and other elements making up the services are also
copyrighted works. You agree to abide by all applicable copyright and other laws,
as well as any additional copyright notices or restrictions contained in the services.
If you would like to make copies and/or distribute certain information, please contact
us at firstname.lastname@example.org.
- No License Granted
- You acquire absolutely no rights or licenses in or to the services and materials
contained therein other than the limited right to utilize the services in accordance
you by us only for your own personal noncommercial use in accordance with the Terms
of Use and does not transfer any other rights to you.
- Accuracy Disclaimer re All Website Content
- PeopleClaim.com functions solely as an Internet service provider; not as content
provider or publisher. We do not warrant or guarantee the accuracy, quality, completeness,
currency, or validity of any information on the website, linked from the website,
or included as an exhibit or attachment on any claim. We have no discretion oversight
and we accept no responsibility as to the terms, background, or validity of any
information provided by either the claiming or responding party—or by any third
parties engaged by a claimant to help resolve a claim. Excepting content of the
claims themselves, information on this website has been obtained from sources believed
by us to be accurate and reliable. Any ads, press releases, and newsletters are
provided by the identified organizations, which are responsible for their content.
We do not edit or control the information we receive, although we may note obvious
errors that have been discovered. Due to the possibility of human and mechanical
error, we are not responsible for any errors or omissions.
- Disclaimer and Limitation of Liability
- We endeavor to maintain the highest professional quality of the services offered
at PeopleClaim.com, and may make changes or improvements at any time. However, we
cannot be held responsible for any errors, defects, lost profits, or other consequential
damages arising from the use of this website. We will not be liable for any damages
or injury, including but not limited to special or consequential damages that result
from any failure of performance, interruption, delay in operation or transmission,
computer virus, defect, error, omission, or inaccuracy; the use of, or the inability
to use, the materials in the services even if there is negligence by us or an authorized
representative of us; and the user is hereby advised of the possibility of such
damages. To the extent that applicable law may not permit the limitation or exclusion
of liability for incidental or consequential damages, the above limitation or exclusion
may not apply to you. Our total liability to you for all losses, damages, and causes
of action in contract or tort (including without limitation, negligence or otherwise)
will not exceed the amount you paid us to access the services.
- Rights Reserved
All present and future rights in and to the intellectual property and other proprietary
rights of us of any type under the laws of any governmental authority, domestic
or foreign, including rights in and to all applications and registrations relating
to the services (the "intellectual property Rights") shall, as between you and us,
at all times be and remain the sole and exclusive property of us. All present and
future rights in and title to the services (including the right to exploit the services
and any portions of the services via any present or future technology) are reserved
you may not copy or make any use of the services or any portion thereof.
We reserve the right to deny you access to this website and the software, technologies,
and data contained within this website at any time based on our sole discretion.
- You agree, to the extent permitted by applicable law, to indemnify and hold us,
our officers, directors, owners, agents and employees harmless from any claim or
demand, including reasonable attorneys' fees, made by any third party due to or
you, or the infringement by you, or other user of the services using your computer,
of any intellectual property or other right of any person or entity. This applies
to consequences resulting from the contents of any claim you file using the system,
including but not limited to any misrepresentation of facts. We reserve the right,
at our own expense, to assume the exclusive defense and control of any matter otherwise
subject to indemnification by you.
PeopleClaim.com operates a secure site, which assures your privacy to the extent
possible within the limits of our applications and technology, and the parts of
the resolution process under our control.
The personal information you provide to establish membership or a user account is
safe from hackers, and employees with access to data are required to keep all user
information strictly confidential. As a matter of policy we do not allow our users'
names and contact information to be rented, sold, loaned, or otherwise disclosed
to any third party for any purpose. We employ stringent security measures to protect
you from loss, alteration, or misuse of information: Your password is stored in
an encrypted form in our user database. No credit card information is retained on
our servers. We monitor security functions on an ongoing basis.
However, we do not control the actions of the parties against whom you file claims,
and cannot be held responsible for how they will use the information you provide
in the claims you file or other information in their possession. Though we withhold
your name and personal data from public posting, certain information you volunteer
in describing your complaint will post publicly if your claim is not resolved. You
control this information. We cannot edit it, and are not responsible for consequences
of anything you have included in your claim if it posts publicly at PeopleClaim.com.
Under certain circumstances we may at our discretion and under no obligation remove
content posted by any party if it compromises another party's Social Security number,
bank account or credit card numbers, passwords, private account numbers, or other
confidential information that might reasonably result in identity theft or other
criminal victimization. You have the option to decline public posting of your unresolved
Important: Release of Applicable Confidentiality, HIPAA, or Privacy Restrictions.
Claimant hereby grants a limited waiver of applicable confidentiality, privacy,
or HIPAA rights to the responding party, which is limited to the purpose of facilitating
communication necessary to respond to and/or negotiate settlement of this claim.
Specifically, claimant agrees that the responding party has authority and permission
to 1) respond to any questions, statements, or details of this claim in a manner
necessary to provide counter arguments, evidence, or other reasonable support for
any contention, rebuttal, or agreement to assertions made by claimant; or 2) add
clarification or ask questions regarding assertions or claim demands made by claimant;
or 3) provide any other response necessary to address claimant’s issues or demands
as outlined in this claim. Claimant does not however grant permission to release
personally identifying information, including claimant’s or relatives of the claimant’s
names, addresses, account or credit card numbers, protected intellectual property,
private patient records, or other information that could reasonably cause harm if
made publicly available.
PeopleClaim provides both private and public communication channels that allow disputing
parties to communicate either confidentially or publicly in accordance with any
restrictions imposed by prior agreements or regulatory authority. Responding parties
may also request that claimants execute additional and mutually agreeable release
forms to facilitate protection of confidential or private information. Both parties
understand and agree that any waiver or release of rights of privacy or confidentiality
end with mutually-agreed settlement of this claim and that claimant can remove any
waivers granted upon removal of claimant’s publicly posted information from the
PeopleClaim website. PeopleClaim strongly advises both claimants and respondents
to consult their legal counsel with any questions about publicly posting information
that is protected by confidentiality or privacy laws or agreements, including those
protected under HIPAA regulations for healthcare providers.
- Policies Concerning Allegations of Infringement
- It is our policy to respond expeditiously upon receiving notice of claimed intellectual
property infringement. We will promptly process and investigate notices of alleged
infringement and will take appropriate actions under the Digital Millennium Copyright
Act and other applicable intellectual property laws.
- All Notices of Copyright Infringement to be Sent to
Notices of copyright infringement should contain the following information:
- A physical or electronic signature of a person authorized to act on behalf of the
copyright owner that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material that is claimed to be infringing or to be the subject
of infringing activity, plus information reasonably sufficient to permit us to locate
- The address, telephone number, or email address of the complaining party.
- A statement that the complaining party has a good-faith belief that use of the material
in the manner complained of is not authorized by the copyright owner, its agent,
or the law.
- A statement, under penalty of perjury, that the information in the notification
is accurate, and that the complaining party is authorized to act on behalf of the
owner of an exclusive right that is allegedly infringed. We reserve the right to
remove and/or disable access from the Service to web pages of repeat infringers
and reserve the right to terminate all account holders and subscribers who are repeat
infringers of intellectual property laws.
- Access and Interference
Our website may contain robot exclusion headers and you agree that you will not
use any robot, spider, other automatic device, or manual process to monitor or copy
our intellectual property or any other content contained herein without our prior
written consent. You agree that you will not use any device, software or routine
to interfere or attempt to interfere with the proper working of the Services.
You agree that you will not take any action that imposes an unreasonable or disproportionately
large load on our infrastructure.
- General Disclaimer
- PeopleClaim operates under well-defined and well tested laws concerning First Amendment
free speech rights and under broad safe harbor protection provided by the Communications
Decency Act of 1996 as well as various state anti-SLAPP and free speech laws. We
are not responsible for any direct, indirect, incidental, consequential or any other
damages arising out of or in connection with the use of this website or in reliance
on the information available on the website. This includes any personal injury,
business interruption, loss of use, lost data, lost profits, or any other pecuniary
loss, whether in an action of contract, negligence, or other tortuous action, even
if we have been informed of the possibility. Furthermore, we do not settle or engage
in any settlement discussions in response to litigation (or threatened litigation)
by parties to a claim; and we reserve all rights under applicable law to seek compensation,
including but not limited to reasonable attorneys’ fees and damages in the event
that litigation is threatened or brought against PeopleClaim.com or its users.
State of California, United States of America, notwithstanding any principles of
conflicts of law, and you hereby consent to the jurisdiction of such courts. If
be deemed severable and will not affect the validity and enforceability of any remaining
provisions. PeopleClaim is not obligated to investigate, edit, remove information
However, we may do so at our discretion. Our failure to act with respect to a breach
of these terms by you or others does not waive our right to act with respect to
subsequent or similar breaches. If we ask a third party to provide services through
this website, the provisions of this agreement shall apply to your use of these
third-party services, unless otherwise noted. We shall not be liable for any delay
or failure to perform resulting directly or indirectly from any causes beyond our