Public Mediation

Brasil Courier-Dispute-#3773171

M. L. vs. Brasil Courier
    • Claimant Seeks: View.
    • Claim #: 3773171
    • Amount Involved: 4,050.00
    • Filed On: Nov 04, 2011
    • Posted On: Nov 15, 2011
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I normally send boxes to Brazil frequently using BRCOURIER. Prior to this incident, I have not had any problems with their service. I send a box on June 24th, 2011 and another box on September 16th, 2011, two within a three month period. I recently decided to track their progress only to discover that the box sent on September 16th seems to be progressing well with an expected delivery date of November 21st while the box sent on June 24th was listed as “Aguardando embarque para o Brasil.” (Awaiting shipment to Brazil). After seeing this I immediately contacted BRCOURIER via phone at 1-866-649-8500 to see why my box was listed with that status. I spoke with a manager whom apologized for the error but could not give me a clear answer about the status of my shipment. He told me that they were not sure where my box was but that were going to look for it. I informed him that the box contained gifts for my mothers’ birthday and she was looking forward to receiving them. He asked me to give them fifteen day to locate my box, that time has since elapsed with no results. I was prepared to pick up my box so that I may travel with it on my upcoming trip to Brasil scheduled for November 7th, 2011, however that option is not valid since they have not located my box."
...
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What Claimant Wants Hide
1. Compensation: For the time that I needed the stuff over there Nov 16, 2011 $300.00
2. Recovery of Losses: Itens that I had in the box Nov 16, 2011 $3,000.00
3. Refund: Shipping Nov 16, 2011 $350.00
4. Pay me for my time: Phone calls, agrvation Nov 16, 2011 $200.00
5. Amunt of the things that I got on sale and are not anymore Nov 16, 2011 $200.00
6. Monetary items with amounts to be determined: Little gifts Nov 16, 2011 TBD*
Cash total : $4,050.00*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer Hide
What By When How Much
1. Compensation: For the time that I needed the stuff over there Nov 16, 2011 $300.00
2. Recovery of Losses: Itens that I had in the box Nov 16, 2011 $3,000.00
3. Refund: Shipping Nov 16, 2011 $350.00
4. Pay me for my time: Phone calls, agrvation Nov 16, 2011 $200.00
5. Omunt of the things that I got on sale and are not anymore Nov 16, 2011 $200.00
6. Monetary items with amounts to be determined: Little gifts Nov 16, 2011 TBD*
Cash total : $4,050.00*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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