Public Mediation

S.M. vs. Brandfon Hyundai

S. M. vs. Brandfon Hyundai
115 Peat Meadow Rd, New Haven, Connecticut, 06513-4633, United States
Amount Involved: $295.35
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1708218
    • Amount Involved: 295.35
    • Filed On: May 15, 2017
    • Posted On: May 26, 2017
    • Complaint(s):
      • Customer service runarounds
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"December, 2012 I purchased a 2013 Hyundai Sonata from Quality Hyundai in Branford, CT. On February 29,2016 it was traded in for a 2016 Ford Fusion Hybrid at RoundTree Ford in Swanzey, NH. RoundTree
paid the balance of the Sonata off. At this point I was told that I was entitled to the balance of the gap
insurance that I purchased. I should see the money in 4 to 6 weeks. That time passed and I received nothing.The business manager of RoundTree Ford again faxed the information to Hyundai. Still nothing was received. Again RoundTree tried to assist me with a call to Hyundai directly .It was learned that a check and the information associated with it was sent to  Quality Hyundai. I personally called Quality Hyundai and spoke with Marco. He stated he would look into the matter. It appears that issue is Quality Hyundai is no longer in business but is currently known as Brandfon Quality Hyundai in New Haven, CT.
I was told by Marco the dealership name change in September, 2016. It is now known as Brandfon Hyundai and is located in New Haven, CT.  Marco insists that it is not the same dealership. I am due an amount of $295.35 for the balance of the Gap insurance purchased with the Sonata. Any assistance would be greatfully appreciated. My name is Sandra MacLean, 123 meadow Rd. Apt. 4, Keene, NH. Phone number 603-499-8108. I will be awaiting a response."
...
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Claimant timeline (1) - Hide
  • 02-29-2016 — Refund due on Gap insurance
What Claimant Wants Hide
1. Refund: gap insurance May 30, 2017 $295.35
2. Other – Pay for claim posting cost May 30, 2017 $14.99
Cash total : $310.34
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Brandfon Hyundai. This claim will remain posted until resolved
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