Public Mediation

vs. Stainless Steel Scratch-Be-Gone

M. Y. vs. Restore-It-Yourself, Inc. - Scratch-B-Gone
2382 Camino Vida Roble Ste E, Carlsbad, California, 92011-1508, United States
Amount Involved: $200.00
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Statement of Claim
"Purchased this product to fix a small scratch on my Stainless Steel refrigerator, SS stove hood and SS bull nose off cooktop. Using this product, per instructions, after watching video, following it all by the book, this product destroyed the appreance of these 3 expensive appliances. They are selling this product to the public as a remedy to scratches, it HAS to be used by a PROFESSIONAL. NO where does it state that it could cause irreparable DAMAGE, as it did to our appliances. We found a professional and he came to fix this damage. The cost was $400.00. After filing the first complaint, the head of the business called me irate! He agreed to pay $100.00 toward this $400.00 price. I agreed at first. The rrpair was done. We needed to take $300.00 out of our mortgage money, to pay for it. My husband and I have since decided that $100.00 was a fair price for the mistake of using this bad product. We requested a refund from this business owner of $200.00. We pay $100 and he should pay $300.00 toward the expensive damage their product caused. We want to ask that our $300 be reimbursed to us."
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Additional Communication Between Claimant and Restore-It-Yourself, Inc. - Scratch-B-Gone Hide
  • Mar 04, 2017, Claiming party added:
  • "Not responsible for Damage due to misuse???Was there a clear warning that you could DESTROY thousands of dollars worth of appliances. Used correctly? We followed every instruction. By a professional was the only statement that was true. I don't care if "Tom" used your product to correct the damage to our appliances, HE IS A PROFESSIONAL THAT CHARGED OUTRAGEOUS PRICES! You contributed $100 toward his original $400 price. We are willing to pay $100 for the mistake of using this horrid product. We had to pay $300 for this repair. We took that money out of our mortgage money and are feeling it. we are not being unreasonable to pay $100 for our mistake but we think you should pay the remaining $200. It does not cost $400 to travel from Long Island to NJ!!! I fully intend on taking this further if you do not agree to compensate us the $200. I will go to the BBB and also the Federal Trade Commission and my lawyer.

What Claimant Wants Hide
1. Damages: cost of repair due to using their product Mar 07, 2017 $200.00
Just make me happy!
Claimant invites Restore-It-Yourself, Inc. - Scratch-B-Gone to make a fair offer to resolve this complaint.
Cash total : $200.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "As previously discussed, our kit has been proven to be an effective product when used correctly. Not only did you NOT stop using the product after not achieving the desired results on the 1st surface, but you continued onto another 2 appliances. I reached out to an associate and DID pay for a professional to travel to you to use the SAME kit to make desired repairs and you had agreed that we cover the cost of repair that you would cover the cost of travel. Cost of his travel is what you are disputing and that was what you had agreed that you would be responsible for to Tom, not us.
    We have made every effort to assist you, including paying for professional repair and yet you are disputing your end of responsibilities. #1: Our product is not only used but purchased by GE, Whirlpool, Thermador, Viking, Wolf and MORE and is the ONLY accepted process for Stainless Steel Restoration in the industry among the top manufactures.
    #2. It CLEARLY states on the box sleeve of the kit " Manufacturer is NOT responsible for damage resulting from misuse of the product".
    #3 You didn't stop after first appliance to get expert advise.
    #4 You're failing your agreement to pay Tom's invoice for trave"

This claim will remain posted until resolved.

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  • Contributed Solution: by Claimant On 03-07-2017
    The resolution I seek is $200.00. We Paid $100.00 toward getting this damage caused by Scratch-be-gone to be repaired. More...
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