Public Mediation

Vacuumcleaners.Net Dispute

J. M. vs. Vacuumcleaners.Net
264 E Park Ave, Long Beach, New York, 11561-3521, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4138251
    • Amount Involved: 1,074.00
    • Filed On: Oct 29, 2015
    • Posted On: Nov 09, 2015
    • Complaint(s):
      • Commercial / Other dispute
      • Never received my product
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Statement of Claim
Claimant says:
"I ordered a Kent Euroclean Carpet Express C 4 Carpet Cleaning Extractor on July 16, 2015. I received a phone call from them the following day saying they were back ordered on that model and would be glad to ship me one that was the same but had a bigger motor. I told them if it was the same kind of machine that was ok. Upon receiving the shipment I discovered that what they sent was an model that would not work for our company. I called and requested that they ship me the model that I had ordered when they received them. They issued me a Fed Ex label to ship the model that I didn't want back. I have the paper work showing they received it. This is now 105 days later and I have not received my order. I have sent emails and I get no reply and have left messages on the phone but they have not returned the calls. At this point I need help. Thanks."
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What Claimant Wants Hide
1. Refund: Purchase price plus shipping Nov 13, 2015 $1,074.00
Cash total : $1,074.00
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Respondent's Counteroffer

There has been no response to this claim from VacuumCleaners.Net. This claim will remain posted until resolved
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  • Question: by Taha Samad (135 points) — Online mediator
  • On: 11-18-2015
  • Would you be interested in the model you originally wanted or something similar now, or are you only looking for the refund?
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