Public Mediation

Disappointed customer vs. Stellantis N.V formerly Fiat Chrysler Automobile

  • 20% of recovery offered for best resolution

Stellantis Chrysler Fiat hiding behind new name

S. S. vs. Stellantis N.V. - Fca Us Llc
1000 Chrysler Drive, Auburn Hills, Michigan, 48326, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1028470
    • Amount Involved: 4,500.00
    • Filed On: Mar 23, 2021
    • Posted On: Apr 20, 2021
    • Complaint(s):
      • Customer service runarounds
      • Failure to honor promises
      • Failure to disclose facts
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"Stellantis N.V. the new company that was Fiat Chrysler Automobile LLC.
Is not honoring their 100,000 mile Lithium ion battery warranty. And the dealership Orange Coast Chrysler Jeep-Dodge Ram Fiat, will not disclose the information they found regarding the health of the battery. I may be partially at fault, but I believe the battery was also defective. The dealership said the battery had arced damaging the main battery. They said the company would probably buy back the car, because the battery was too expensive to replace ($27,000) more than the value of the car. So I bought another Fiat. They took a while to finally decided they didn't want to cover it. I think they should take some responsibility, as my other Fiat is older and has never had any issues. This one seemed weaker, then died."
Reply Have a similar problem?
What Claimant Wants Hide
What By When How Much
1. Repair: Repair Fiat May 01, 2021 N/A
1. Damages: Half replacement cost of used Fiat 500e May 01, 2021 $4,500.00
Just make me happy!
Claimant invites Stellantis N.V. - FCA US LLC to make a fair offer to resolve this complaint.
Cash total : $4,500.00
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Sal Chicago commented
Sal Chicago (Comment):
"You stated: "I may be partially at fault" yet I do not see any statement about that. Please give details."
 (4 years ago)
Awaiting response from Stellantis N.V....
Claimant commented
Claimant: (Comment):
I didn't plug in car. I didn't know this would kill it permanently."
 (4 years ago)

Respondent's Counteroffer

There has been no response to this claim from Stellantis N.V. - FCA US LLC. This claim will remain posted until resolved
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Sophie Blythe On 10-17-2021
    Orange Coast Chrysler Jeep-Dodge Ram Fiat must disclose all information about your battery so that you can decide whether a lawsuit or small claims case is appropriate or not More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Brian Edderly On 10-16-2021
    Fiat should take the customer's offer for settlement. A 100,000 mile warranty is a 100, 000 mile warranty, and the customer letting the battery run down shouldn't void a warranty, especially during Covid More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by George Maxwell On 10-13-2021
    $4500 as half the cost of the replacement car instead of having to honor the 500e's $27,000 battery warranty seems very fair to me. I recommend that Fiat take that deal. More...
If you are a party to this claim, click here.
Is this a fair resolution?
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim