Public Mediation

Eric Olsen vs. Red Dot Storage 2125 Shelly Dr Indiana PA 15701-2355

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Major changes and fees added - unfair practices

E. O. vs. Red Dot Storage
248 Centennial Pkwy Ste 100, Louisville, Colorado, 80027-1346, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 2384849
    • Amount Involved: N/A
    • Filed On: Dec 19, 2019
    • Posted On: Dec 30, 2019
    • Complaint(s):
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"Red Dot Storage
2125 Shelly Drive
Indiana, PA, 15701

Red Dot Storage purchased the storage company where I store my belongings.  Since then I have had nothing but problems.  
1.  They require you to let them take payments out of your checking account or you have to pay them $3.00 per storage unit for them to send you a bill. 
2.  I paid the amount due via postal mail but they took 15 days to process it so they put a lock on my storage unit until they posted my payment. 
3.  After they posted my payment they sent me a TEXT MESSAGE instructing me to go to the site, remove the lock and place it in their dropbox.   I did not put the lock there, it is not my responsibility to take it off.
4.  They are now requiring me to send them a copy of a renters insurance policy within 60 days or they will automatically bill me for one.
None of this was agreed upon when I signed up to store my stuff there. "
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What Claimant Wants Hide
What By When How Much
1. Change of policy: Please change your policy to send bills to those who live in areas with poor internet reception Feb 01, 2020 N/A
2. Change of policy: Process mailed in payments promptly Jan 03, 2020 N/A
3. Change of policy: If you lock someone out, remove the lock yourself. It is a hardship for someone who is an hour away to do this Jan 03, 2020 N/A
4. Change of policy: There is no law in Pittsburgh that tenants need to carry insurance on stored materials. Remove this requirement Jan 03, 2020 N/A
1. Other – Pay for claim posting cost Jan 03, 2020 $14.99
Cash total : $14.99
Non-cash: 4 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Red Dot Storage. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 01-02-2020
    IMO Red Dot Storage should be a lot more customer-friendly in order to resolve this complaint, as detailed below. More...
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