Public Mediation

LG Service-Dispute-#1567536

K. K. vs. Lg Service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1567536
    • Amount Involved: N/A
    • Filed On: Feb 17, 2012
    • Posted On: Feb 28, 2012
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"LG 47V4400-UA product model I am not happy with the service that I did not receive. My TV has not worked for at least a month already. Being told that i was to get it fixed the day of 2-2-12 i have received a call from the service tech saying they have to order a part, (without looking at the TV) when the part comes in they will let me know to send someone out to fix it. Days waiting figuring the part was ordered on the day of 2-2-12 or 2-3-12 which are business days i was told it was not ordered till the days of 2-6-12 or 2-7-12. NOT ACCEPTABLE. Calling multiple times to figure this out with patience i have not received any information on where the part is, back ordered, and when it will be resolved. The last recorded message that i have from a MIKE, was telling me that within ten business days if they do not have the part or received information on the part that the TV will be submitted and i will receive an upgrade. Mike has also said that i should call back on 2-17-12 to find out if the part is in. Calling back on 2-17-12 i was told to wait till Monday and that it she wont find out where the part is till Monday. "Mike had said that if i call back on 2-17-12 that he or someone else will have the information for me. I feel that i deserve a better TV with a receipt stating that i will have warranty starting over from the day that i receive the new upgraded TV. I should not have to wait for this part any longer. All in all i have decided to return the TV with contact to the BUSINESS BURREAU to make my complaint of how much i have been jerked around, unless there is something better to wait for. I will not wait till 2-20-12 to hear that i have to wait another week and for someone to come out to fix it. I have been lied and munipulated too. It sounds like they are trying to cover for whatever they are not doing to ressolve this problem.

p.s. TV, all receipts, and warranties are in my posession.
Thanks for your time,
Kasey L Kappelman"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Lg Service Hide
  • Feb 22, 2012, Claiming party added:

  • I feel as tho I deserve a new upgraded TV with warranty from the date delivered. I DO NOT want this LG fixed anymore.

  • Feb 22, 2012, LG Service (responding party) added:

  • We regret to hear Mr. Kappelman is having difficulty with his LG repair. The repair center has had the part for repair since 2/8. Mr. Kappelman has asked for a new upgraded unit at no charge, and a free extended warranty. We did offer to complete the repair and provide reimbursement for Mr. Kappelman's extended warranty purchased through Walmart. All options were refused. Lg is happy to stand behind their products. While this is an unfortunate and isolated issue, we will not engage in negotiation when the consumer has declined repair.

  • Feb 22, 2012, LG Service (responding party) added:

  • Mr. Kappelman has been contacted via phone and email several times. LG will no longer respond due to the inaccuracy of information being provided.

  • Feb 23, 2012, Claiming party added:

  • As of yesterday 2/22/12 I was notified and sent a tracking number in which the part hasnt delivered till 2/13/12 and received on 2/15/12. The time that the unit was supposed to be fixed was on 2/2/12. Why wasnt the part ordered then? Plus when i had spoken to the first service tech they should of known then but continued to tell me to wait. I have also called last week (2-16-12) and (2-17-12) three times, speaking to three different service techs. In this token why wasnt I informed in which the part was in and also being lied to that they will submit my TV for replacement on Friday the 17th if part wasnt located. Being told that I called the 17th and recording a conversation with a tech, she told me i have to wait till the following week. Note all conversations are recorded and also have names of tech.

  • Feb 23, 2012, Claiming party added:



  • Log-In for additional tracking details.
    Other Tracking Options Track by Reference Track by E-mail Import Tracking Numbers SMS Tracking
    Tracking DetailAAAHelpPrint


    1Z13E1530250288296 Updated: 02/23/2012 5:17 P.M. Eastern Time DeliveredDelivered UPS has delivered the shipment.



    Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.







    Request Status Updates »
    Delivered On:
    Wednesday, 02/15/2012 at 11:57 A.M.
    Left At:
    Front Desk
    Signed By:
    RENTMEESTER

    Proof of Delivery
    Additional Information Shipped/Billed On:02/13/2012Type:PackageWeight:1.60 lbs
    Shipment ProgressWhat's This? Location Date Local Time Activity
    Green Bay, WI, United States 02/15/2012 11:57 A.M. Delivered
    United States 02/13/2012 5:24 P.M. Order Processed: Ready for UPS
    Shipping Information To: GREEN BAY, WI, US Shipped By UPS 2nd Day Air®


    Whose not telling the truth here on when the part was in?

  • Feb 23, 2012, Claiming party added:

  • LG has had both of my numbers since day one with absolutely no contact. Until yesterday 2-22-12 they magically call my cell number. Receiving the call from service tech Glenn Murphy. Glenn called me yesterday and asked me to send him a receipt of sale by email, so he could submit the TV for replacement. In doing so then Glenn calls my cell back and states the part is in and has been in and they would like to repair the TV. I said no and did refuse, in being fed up with this POOR service my offer was to have my TV replaced at no cost (upgraded) with warranty on date delivered, NO REPAIR.

  • Feb 23, 2012, Claiming party added:

  • This TV was to be replaced on 2-2-12 scheduled. Getting a call that same day without a tech looking at the unit you inform me that you have to order a part? I was ok with that weeks ago. Not anymore. If i received that call that day that part should of been ordered that day or at least the next. Not ordered weeks later with 2 day air. As shown below. Your loss not mine no more LG for this costumer and I WILL spread the word. Sams Club accepted the TV in return on 2-22-12 yesterday and Im not holding this against them. They have gave me nothing but good service since day one.

  • Feb 23, 2012, Claiming party added:

  • Ohh and P.S. dont say that i have received email because there is nothing in my inbox that even says LG.

  • Feb 23, 2012, Claiming party added:

  • The only ones with the wrong in formation is LG Service.

  • Feb 28, 2012, Claiming party added:

  • Still nothing resolved I had one day to return to Sams Club, thankfully I wasnt too late. TV is gone and I will try a Vizio instead.

  • Mar 06, 2012, Claiming party added:

  • If you would like to contact me, you know how to reach me.

What Claimant Wants Hide
1. LG 47LW5600 47" LED TV Mar 08, 2012 $0.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from LG Service. This claim will remain posted until resolved
Offer History
Feb 22, 2012
Claimant's Terms of Settlement to LG Service
Feb 22, 2012
Claimant's Terms of Settlement to LG Service
Feb 22, 2012
Claimant's Terms of Settlement to LG Service
Feb 17, 2012
Claimant's Terms of Settlement to LG Service
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