Public Mediation

K.W. vs. Brunswick Storage Cubesmart

Not save place to storage

K. W. vs. Brunswick Storage Cubesmart
200 Daniel Lane, Brunswick, Georgia, 31523-3548, United States
Amount Involved: $426.05
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6409778
    • Amount Involved: 426.05
    • Filed On: May 05, 2016
    • Posted On: May 16, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"To. Mr. Bill Walsh May 5, 2016
200 Daniel Lane
Brunswick, GA 31523
Store6595@cubesmart.com
Office:912-265-8004
610-971-3260 is not a valid #

From. Kristina Wagner
60 Hunters Dr.
Brunswick, GA 31525
Cel.407-409-0328
jellyfishsk@outlook.com


Good Morning Mr. Walsh,

My name is Kristina Wagner, the reason I’m addressing this letter to you today is to express to you my deepest concern about some employees work ethics who were on duty May 3, 2016 during the time between 2:00pm-2:26pm approximately.

At 1:00pm I showed up to your facilities and at the same time I’m walking to the building an employee is walking into your building who was dressed with long light color print buttons shirt, skinny, height about 5’5.
She goes in through the double doors and by the time I approached the same door the doors closed on me, I couldn’t see her.
I went to the left door and knocked and when I saw the sign saying will be back at 2:00pm I left did some errands and came back little before 2:00pm because my daughter comes out at 2:30pm.
I asked the lady how fast will the hall process be, she said not long. The front desk lady is of age with long breaded hair pony tail grey color, white skin, big in the upper body. She took me to the second floor, unit 229 left it open, and we both came downstairs. She asked me for my license, mention fees $18.00 administrative fee and $12.00 insurance.
I left my license, left her with the cash money and ask her if I could go upstairs to drop my things to be proactive since my daughter comes out at 2:30pm, she says yes.
I took a big cart went to my car and start downloading my things, she came outside to help me since the cart was moving a lot and make it possible for me to download a box, a green, cream and gray pattern chair and to pillows king size 500-thread count with pillow cases from Bed & Bath SKU#43778843 for the pillow case $29.99 each and SKU#41958124 Wansutta pillow price $89.99 each and to Euro pillows with sham and 2 Euro pillows $80.99 SKU#44966058. (This 2 items were in white plastics bags in top of the box and to loose).
This items are from a Comforter set I received as a gift for my weeding and besides the value money wise have a sentimental value which is greater. This is why is so upsetting.
After I put all this items upstairs they were to male workers on to my right working in some units.
The lady I mention that I saw at 1pm was around as well, when all this is taking place.
I went downstairs and ask for my keys to lock the unit, being my first time in my life that I rent a storage is when the front desk lady mentions I need my own lock, and said not to worried she have some in the wall for $14.99 I said go ahead and charge me I have no time. She opens the first box and wasn’t working she opens a second one, she makes sure it works, I went upstairs place the lock and left, right on time to pick up daughter.

May 4, 2016 I arrived to your facilities little after 11am to pick up the truck and bring more stuff for storage. Left with the truck and came back around 12:10 o clock. The front desk lady provided me with my code showed me how to use it I start putting stuff in the big cart went upstairs and is when I realized the pillows were gone.
I was in shock, total shock that someone will take some pillows from my unit while I was buying the lock downstairs.
The black lady tall very nicely ask me some questions about the incident and her intentions were to help me until I explain how the events took place and she refer me to call the insurance toll free number.
I called yesterday from my home around 1:30pm at 317-808-7177 left a message. The lady called me back from Great American Insurance group, and provided me with another number to place my claim. Number 877-589-6846 a life person took the time date, storage address, storage number unit 229, and gave me a claim number #123437008 that an adjuster will be calling me at my cell phone 407-209-0328.
Today is 5/5/16 9:02am and haven’t received any phone calls from the adjuster, I really don’t know how long this process will take.
I really will like to have a resolution about this matter….. the cameras in your facilities shows I came in with pillows and I left without them since you have no cameras upstairs.
I’m also very concern about my personal information be stolen like my identity, since someone from your staff rob me and took advantage of being knew in renting this type unit and not knowing that I need it a lock. I need this items back or I need for the company responsible for this situation to replace the stolen items.

I attached the SKU#, prices and information need it for an investigation to be start and in the event you need more information from me. I will greatly provide whatever is need it to bring closure into this matter.

Thanks in advance for all your help!

Kristina Wagner"
...
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Exhibits View
What Claimant Wants Hide
1. Compensation: 4 items stolen May 13, 2016 $426.05
2. Other – Pay for claim posting cost May 13, 2016 $7.99
Cash total : $434.04
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Respondent's Counteroffer

There has been no response to this claim from Brunswick Storage Cubesmart. This claim will remain posted until resolved
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