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Claimant's opinion: Business had been contacted over 20 times with no positive resolution.
For starters, this kitchen was taken from an existing house that we built the cabinets for 3 years ago. Darrell Pierce contacted me to build 2 pre-finished cabinets to match as closely as possible to the existing cabinets. These two cabinets were delivered and installed but had subtle differences in color and machine set up due to the time gap of the original cabinets being built. I tried to accommodate but was unsuccessful in finding the pattern of material that was originally used. I made another trip to his house to pick up some old doors to hopefully use the material from to rebuild the doors for him but they were to narrow to use. Darrell is also asking for additional trim pieces and crown moulding that was never part of our agreement. He has received everything that was originally agreed upon. These are subtle differences that should be expected with 3 years between the original cabinets and the 2 new ones built.
Eric,None of your response explains why you have not been responsive to our conversation and resolution agreement in October that you had rebuilt the three cabinet pieces and your were simply waiting on your painter to stain. Since this time you have avoided our communications. Your company was selected because you all built the original cabinets that were installed a few years earlier. When you accepted the job you did share that there was risk that the color or molding would be different. While we are prepared to accept the variation in the color, the different molding is not acceptable. From the materials you picked you stated that you could build at least one of the doors. As it relates to the trim and small piece of molding, we were prepared to pay for and have you build cabinets for our library. At this point all we expect is for the molding on the three doors to be fixed, one completed from the wood we provided and return all materials you picked up. The alternative would be for you can reimburse the $540.00 paid to your company. We have been very patient and reasonable with in trying resolve this issue and have been very disappointed in you not following through on your word.
Eric Burill, should a professional and call Mr. Pierce to resolve this issue. He continues to be non responsive and has not returned the original materials or modified doors as Eric promised. We will begin to evaluate other legal recourse.
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