Public Mediation

Poor history of claim payment. Poor Customer Service response.

S. F. vs. United States Contractors Trust
Toledo, United States
Amount Involved: $266.00
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4587561
    • Amount Involved: 266.00
    • Filed On: Sep 23, 2011
    • Posted On: Oct 15, 2011
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I have one claim from a Radiology group for a Mammogram, date of service 12/30/10, that I paid after 8 months of non-payment, and as far as I know, it should still be outstanding in their records. I have a second non-payment to my Dermatologist for treatment of Pre-Cancerous skin lesions, date of service 7/27/11. I called the Customer service number (1-800-200-8680) but was told, today, that their computers were down for the next 2 weeks for updating. She would not take my phone number to call me back, she claimed that they did not do that. In the year I have been using their services, they have paid routine doctor bills, paid for lab work, and the prescription plan has been good, as far as it goes. I guess these 2 bills stand out as unusual. The plan has not contacted me or the service privider with either a refusal to pay or request for more information, just no response at all."
...
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Additional Communication Between Claimant and United States Contractors Trust Hide
  • Dec 10, 2011, Claiming party added:

  • On 12-10-2011 I paid additional charges unpaid by insurance. 3 doctor visits on 1-13, 1-18, and 7-29-2011 were billed to me this week with a payment due notice for $261.00. I also received and paid a claim for unpaid lab work on 5/18/2011 that is marked "Not Eligible for Insurance" that was $80.77. I have no problem with a co-pay, but why is insurance I paid for NOT paying Any of these?!

What Claimant Wants Hide
1. Compensation: Account T22588, Toledo Radiological Assoc. Oct 14, 2011 $66.00
2. Payment due: Account Number 64812, Anders Dermatology Oct 14, 2011 $200.00
Cash total : $266.00
  • 0
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Respondent's Counteroffer

There has been no response to this claim from United States Contractors Trust. This claim will remain posted until resolved
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