Public Mediation

Transunion Dispute

G. S. vs. Transunion Llc
Disputes - PO Box 2000, Chester, PA, 19022-2000, 555 W. Adams, Chicago, Illinois, 60661-3719, United States
Amount Involved: $928.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Transunion Llc
    • Claimant Seeks: View.
    • Claim #: 1405072
    • Amount Involved: 928.00
    • Filed On: Aug 20, 2015
    • Posted On: Aug 31, 2015
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
      • Poor Value for Money
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"To whom it may concern,

Since 1st Jan 2013, TransUnion have been charging $29.95 per month to my American Express Starwood credit card, despite me never having authorized those charges. As of 31st July 2015, a total of $928.45 has been charged to my card.

Under the "Payments & Orders" section at www.transunion.com, there is no option to delete my credit card so I have filed a dispute with American Express. Moreover, there are no active orders in this section despite that the fact that Transunion is debiting $29.95 from my American Express Starwood credit card every month. Before I even contacted to cancel the service I was unable to access any of the products/services that you refer to below or see my order anywhere on your website.

I have called three TransUnion phone numbers in an attempt to resolve this issue but they have been unable to help or even locate the order/charge history:
1. 855-681-3196 then
2. 800-916-8800 then
3. 800-493-2392
I have also sent private Twitter & Facebook messages to the TransUnion users on these sites

My request is that you immediately cancel this recurring $29.95 charge that I did not authorize, and refund $928.45 to my American Express Starwood credit card.

Faithfully,
Gavin"
...
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What Claimant Wants Hide
1. Refund: Subscription fees Sep 04, 2015 $928.00
2. Other – Copy claim to regulators Sep 04, 2015 $14.99
3. Other – Pay for claim posting cost Sep 04, 2015 $7.99
4. Other – Physical delivery charges Sep 04, 2015 $2.99
Cash total : $953.97
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Dear Mr. Stanley,

    We have reviewed the correspondence and our records reflect that on January 02, 2013, you went online and obtained your free annual TransUnion Credit Report disclosure on www.annualcreditreport.com. You clicked on an offer “Get Your Credit Score & Report” and was routed to www.transunionplus.com. On the initial screen, the terms of this offer are stated as “Offer Details: Your FREE TransUnion Credit Score & $1 Credit Report are available as part of a 7-day trial of our subscription-based credit monitoring service. You may cancel at any time during the trial period. At the end of your 7-day trial, you will be billed at the low cost of only $29.95 per month.”

    At the time of the enrollment, you completed our three step process by: completing the online form, submitting your credit card information and confirming your identity. During this membership, we have been monitoring your credit file and sending you notifications to the email address provided, gavin.l.stanley@gmail.com, to alert you of changes to your credit file and remind you that we were monitoring your credit at your request. In addition you also have access to 2 Score Types, Smart Credit and Money Manager.

    On August 3, 2015 was your first point of contact with our customer service center. Our agent located an order for you at www.transunion.com for TransUnion Credit Monitoring. This account was not active. Our agent did provide you our fax number so you could send a copy of your credit card statement showing the charge. On August 4, 2015, we reviewed your credit card statement and noticed the charges in question are from TU TransUnion Plus with a customer service toll free number of 855-68-1378. We have cancelled your online subscription and we will process a refund in the amount of $449.25. Refunds generally take three to five business days, but may take up to 30 days depending on your bank’s policies. We regret any misunderstanding that may have occurred; however, based on our policy and the terms of the service agreement, no additional refund is due.

    If you have any further questions please feel free to contact me at 805-596-3322, M-F from 7:30 am to 4 pm PST.

    Sincerely,



    Laura Bontempo
    Vendor Investigations Service Manager
    lbontemp@tuinteractive.com
    Hours: M-F from 7:30 am to 4:00 pm PST

    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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