Public Mediation

Inappropriate treatment of a client due to defective items from their company

S. F. vs. Tracfone
9700 N.W. 112th Avenue, Medley, Florida, 33178-1353, United States
Amount Involved: $481.49
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"My original Motorola phone quit working sometime in Mid- October - I did not make a note of the date because I wasn't expecting to have this issue.
That same day was when the LG phone was purchased, activated, but the number from my previous Motorola phone was to be transferred to the new phone along with the remaining minutes.
The Samsung was purchased on either Thursday the 21st or Friday the 22nd - the purchasing slip does not include date of order but it does include shipping date which is the 22nd of October and was received on the 26th via Fed-ex"
...
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Claimant timeline (1) - Hide
  • 10-18-2010 — previous phone stopped working all together which was the same day that the LG phone was purchased
What Claimant Wants Hide
1. Refund: tracfone LG220C Nov 13, 2010 $20.00
2. Refund: tracfone Samsung T301C Nov 13, 2010 $31.49
3. Compensation: had to buy airtime for each card because tracfone did not transfer the minutes from the original phone as promised by not only the CSR but also the supervisors Nov 13, 2010 $55.00
4. Damages: punitive damages for having to waste almost 4 hours with only God knows how many different CSR's and Supervisors making Larry Fultz late to work and be put on hold a dozen times or more and being disconnected or hung up on - cannot say for sure which occurred. Nov 13, 2010 $75.00
5. they should be penalized for their VERY POOR customer service yesterday - we did everything right- they didn't have a clue about what to do and now I was also told that the Samsung phone had a defective sim card which will now take at least 1.5 - 2 wks to receive. I also feel that we are owed an apology by the company itself for how we were treated. Nov 13, 2010 $150.00
6. spent at least 3.5 hours on phone with them and was put on hold at leat a dozen times or more and was also disconnected 2-3 x and would have to start all over with a different representative - causing Larry Fultz to be late to work Nov 13, 2010 $75.00
7. spent at least 3.5 hours on phone with them and was put on hold at leat a dozen times or more and was also disconnected 2-3 x and would have to start all over with a different representative - causing Larry Fultz to be late to work Nov 13, 2010 $75.00
8. Other – Physical delivery charges Nov 13, 2010 $2.00
Just make me happy!
Claimant invites TracFone to make a fair offer to resolve this complaint.
Cash total : $483.49
  • 0
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Respondent's Counteroffer

There has been no response to this claim from TracFone. This claim will remain posted until resolved
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