Public Mediation

D.R. vs. Slumberland Furniture

Slumberland does not stand behind their products

D. R. vs. Slumberland Furniture
3060 Centerville Rd, Little Canada, Minnesota, 55117-1105, United States
Amount Involved: Other terms
View less
Rate or Review on Slumberland F...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Last May 15th I purchased two recliners from Slumberland Furniture. Within a few weeks we realized there were several problems with the design of the chair but due to the start up of my own retail business (May 2nd) and participation in an upcoming Arts Guild House Walk I did not have time to deal with the flaws so we adapted and dealt with the problems on our own until the footrest fell off of one for the third time and I had had my fill. The other design flaws are the top of the footrest has no padding over it making it extremely uncomfortable for the back of our legs. We had adapted this by keeping a large ugly pillow over the footrest of both chairs. The final flaw is that we are unable to keep the chairs reclined without creeping way up on the back to the point that you feel like the chair is going to tip over backwards. This position makes you arch your back and the slightest movement flips you back to the more upright position. I notified the company when the footrest fell the third time as I felt it was ridiculous, they were only eight months old. I had to pay $35 for the technician to come to my home. Both times he took a few pictures and left without attaching the footrest. Months have passed and I finally received a message on my phone today indicating they did not intend to do anything at all.
"
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 05-15-2015 — Purchase
What Claimant Wants Hide
Just make me happy!
Claimant invites Slumberland Furniture to make a fair offer.
1. Other – Pay for claim posting cost May 10, 2016 $7.99
2. Other – Physical delivery charges May 10, 2016 $2.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We apologize the customer is not satisfied with their recliners. There are no defects present in the recliners. This is the way they were designed by the manufacturer. Slumberland has sent out an independent technician to inspect/repair the chairs. The technician confirmed that no defects are present. This is the style of these chairs. We are not able to offer the customer a refund on the chairs as there is no defect and the customer is outside of their 30 Day Total Satisfaction period.
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Expand
Refresh
  • Show:
  • Sort by:
  • Question: by Claimant On: 06-21-2016
    View more

  • I do not know where the $10 figure came from. It invoves over$600.00 in merchandise and fees.


See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim