Public Mediation

royal soverign-Dispute-#6911022

M. H. vs. Royal Sovereign
2 Volvo Dr, Northvale, New Jersey, 07647, United States
Amount Involved: $320.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6911022
    • Amount Involved: 320.99
    • Filed On: Jul 27, 2012
    • Posted On: Aug 07, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
View less
Rate or Review on Royal Sovereign
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I purchased a portabal air conditioner through BJ's.com. The unit was delivered by Fed Ex. The unit leaked water after the first hour of use. I contacted BJ's and they would not accept a return I had to go through the company. I contacted Royal Soverign and they stated they would send shipping forms and they would send it out for repairs. After approx. one week no shipping labels arrived. I then contacted them again. They told me to take the unit to New England Appliance Repair at 36 Benefit St. pawt. R.I. as they would cover it under the warranty. The repair shop stated the drain pan needed adjusting but the machine needs to be emptied often. After using the unit for approx. 2 hours it began to leak all over the floor again. I contacted R.S. They e-mailed shipping stickers. on 7-19-12 I shipped the unit back. Upon reading reviews on this unit ( none good) I told them to credit my account. They stated it was going out for repairs, I told them it just came back from repairs and the unit is a piece of junk. The women stated I needed to talk to a manager. The manager never returns any phone calls. I have called several times asking when my account would be credited, I only get a voice message and ooooooooooooono one returns my calls."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: credit my charge card Aug 11, 2012 $320.99
2. Other – Pay for claim posting cost Aug 11, 2012 $7.95
Cash total : $328.94
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Royal Sovereign. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim