Public Mediation

My Claim vs. Blind Pass Condominium

B. F. vs. Blind Pass Condominium
5117 Sea Bell Rd, Sanibel, Florida, 33957-2519, United States
Amount Involved: $600.00
Complaint(s): Bad business practices
    • Claimant Seeks: View.
    • Claim #: 2645048
    • Amount Involved: 600.00
    • Filed On: Feb 20, 2017
    • Posted On: Mar 25, 2017
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"We rented a 3 bedroom unit in January this year, 2 days into the stay we found bed bugs. We tried to get moved into another 3 bedroom unit but upon inspection before hand we found problems (bug related) with the other units. There were 8 people including an infant, 2yr. old and 4 yr. old and 5 adults. All people except one were found with multiple bed bug bites. We refused to stay there any longer and could not find another unit so they agreed to pay for us to stay at holiday Inn and clean our luggage. When we submitted the bills they refused to pay."
...
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Additional Communication Between Claimant and Blind Pass Condominium Hide
  • Feb 21, 2017, Claiming party added:

  • Contrary to the information from the pesticide company we found live and have pictures of the bed bugs which the two ladies that came to the unit after 10:00pm saw and we left the bugs for them. The same ladies agreed to pay for the hotel and knew it was the only thing available especially at that late hour. Blind pass did refund our original deposit and refunded the balance that we paid as we were not staying there. That does not mitigate the fact that is was a huge problem and inconvience for us to find new lodging at a moments notice. Also Blind pass knew there was a problem with bed bugs before and did not make this known to us without a lot of prying. Blind pass did have our clothes cleaned and said to us present receipts for lodging and having the luggage steamed and we will pay them.
    We are not asking for an unreasonable solution to this problem, this in no way covers any additional cost on our part for lodging, loss of vacation time running around to find a place for eight people or added expense for items we tossed because of the risk factor of bringing home bed bugs to our own home. I am being reasonable and only asking for what they agreed to pay in the first place I did not want to make this public however if they are unwilling to compensate us for our additional expenses we will respond accordingly.

  • Feb 24, 2017, Claiming party added:

  • Blind pass condo's refusal to take the correct action in this situation as the administrator of the property for the owner shows that as a business concern you lack control. If things don't go perfectly (as in this instance) you default back to the owner and make it their responsibility instead of taking control and resolving the problem. I am sorry that I trusted a company with such short sited business practice. It is obvious to me that the evening 2 blind pass employees stood in the Living Room of the unit with 5 adults present and said " we have no means at this late hour (10:00 pm) to rent the hotel for you but send us the receipt and we will reimburse you. There was no discussion about having to talk to the owner and leave it up to them. I don't believe at this point that Blind Pass had any intention of taking care of the problem they simply lied to get out the door. Why would you put the company's reputation on the line if you don't control your response to problems that arise but default back to the owners choice in how to handle a problem. In conclusion you may have played me for the fool believing in your sincerity for handling the problem but I am not going to let this go away. You may in effect steal over $600.00 from me with your poor business practice but, I am going to do my best to make sure the next family that rents a unit from you is informed of what to expect.

  • Feb 28, 2017, Blind Pass Condominium (responding party) added:

  • We are a bit confused about what you are requesting. Your post mentions lodging, but we have already reimbursed you for your lodging costs. Just to confirm, this is the list of items we have reimbursed:

    • For your stay at the Holiday Inn, we reimbursed your credit card in the amount of $373.29 and sent you a check in the amount of $58.89 on February 22nd. Please email us at the office if you have not received this, as your claim seems to indicate you have not received these dollars.
    • The owners refunded $1562.55 for your stay in the unit. In addition, they paid to have all items dry-cleaned totaling $440.
    • We offered your family other units on the premises.
    • At the owner’s expense, we immediately had a pest control company come to Blind Pass to examine the unit where you stayed. They found no live bedbugs in the unit.

    In total, we have reimbursed you more than $2400, even though the independent pest control company verified there were no live bedbugs.

    While bedbugs can be a problem for even the finest lodgings, Blind Pass is proactive and has the units inspected periodically and takes appropriate preventive measures as well.

    We’re sorry you feel that the above outlined reimbursements were not enough. Again, if you haven’t received the lodging reimbursements noted above, please email us directly.

  • Mar 02, 2017, Claiming party added:

  • The #373.29 you credited our visa was the original deposit we paid you for the unit. The 1562.55 was the balance we paid you by check. You returned these monies because we were not going to stay in this condo. The $373.29 was not any part of our cost to stay at the Holiday Inn. The refund was presented and accepted as goodwill on your part because of the problem. "Here you had a problem and are leaving here is your money back". Of the 8 family members present including a three month old, 2year and 4 year old and 4 out of the five adults had numerous bed bug bites (dead bugs can't do that).
    You did in fact pay for the dry cleaning of the clothing however, I later learned dry cleaning isn't always effective.
    You responded to my wife's request that we move to another unit on the premises which we were somewhat afraid of but willing to do. My wife and daughter inspected 3 other units the first unit had a dead bug right inside of the front door ( she didn't go any further). The other 2 units had bug related issues.
    As you already know getting rid of bed bugs can be very difficult and since the unit already had bed bugs ( which we were not initially aware of) and the two live bed bugs we showed 2 of your employees, I don't agree with your assessment from the pest company.
    Of the more than $2400.00 you reimbursed me as you state, $1935.84 was what I paid you and you returned because we were not staying. You paid for dry cleaning and $58.89 toward Holiday Inn, for a total of $464.16
    Why if Blind Pass is proactive as you state are the box springs and mattresses not encased in a protective cover?? A measure that goes a long way at helping to reduce bed bug problems especially in a unit that already has a bed bug problem. Perhaps periodic inspections are not enough. What I am asking you to reimburse me for is what we agreed the evening your two employees were at the unit and agreed to pay for lodging and the following day agreed to pay for cleaning our luggage. These bills have been submitted to you already.

What Claimant Wants Hide
1. Damages: hotel bill & luggage cleaning Mar 07, 2017 $600.00
Cash total : $600.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "The owner agreed to reimburse this guest for their hotel stay as well as dry cleaning of all clothing. A refund in the amount of $373.29 was given back on their credit card on 1/11/2017 and the difference owed of $58.89 was sent to accounting for reimbursement. This totaled $432.18 ($382.18 + $50 resort fees). As I explained to the guest, anything above what was originally agreed upon (hotel + dry cleaning) would have to be authorized by the owner of the unit. The owner was notified on 1/12/17 for additional compensation and declined paying for the cleaning of their luggage. The hotel and dry cleaning was paid as a gesture of goodwill as the pesticide company fully investigated the issue and found no live infestation of bed bugs."

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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