Public Mediation

K.T. vs. Production Media Company

K. T. vs. Production Media Company
12655 SW Center St Ste 515, Portland, Oregon, 97005-2170, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Production Media Company
    • Claimant Seeks: View.
    • Claim #: 3757109
    • Amount Involved: 1,660.00
    • Filed On: Jul 22, 2016
    • Posted On: Aug 02, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Claimant says:
"We contacted this company in 11/11/15 to promote our services in a folder for real estate here in The Orlando area. They promised me results in the first month. After 3 months we called them becuase we didn't see any results and nobody called to my ofiice asking about our products. After that they told me they will refund my money. That was two months ago, we called the last month and nobody answer their phones. I left voicemails in every single call that I made and nobody returns my calls. The amount they supposed to refund was$968.20 but the total payment that i made was for $1285.00. Now i want all the money we invested in this project, $1660.00. I feel robbed by this company. No results from this company and now they stole my money."
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Exhibits View
Additional Communication Between Claimant and Production Media Company Hide
  • Aug 17, 2016, Production Media Company (responding party) added:
  • The complainant purchased four advertisements from us. The parties' written agreement was that the advertisements would be printed Spring 2016. Two of them were printed, but two of them were delayed. We will not refund for services we have already performed, because the written agreement stated that they could not be canceled. However, the complainant is correct that we promised to refund a prorated amount for the two advertisements that were delayed. The prorated amount is $925.71. We will mail the refund check to the previously-agreed mailing address. We wish the complainant great success with the two advertisements that remain in circulation.

  • Aug 18, 2016, Claiming party added:
  • I Am wating for The refund since 6 months ago and i haven't reviving anything !!!! Still waiting !!! Keep saying they are going to mailed and they haven't!!! No word front this people!!

What Claimant Wants Hide
1. Refund: upgrade package Nov 11, 2015 $1,285.00
2. Refund: directv sponsor Nov 11, 2015 $375.00
3. Other – Pay for claim posting cost Nov 11, 2015 $7.99
Cash total : $1,667.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided


This claim will remain posted until resolved.

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  • Contributed Solution: by Willamette University College Law On 08-03-2018
    You did not indicate when you would send the refund and it appears that you did not do so. This isn't an accusation since I have no way of knowing what happened, however, you did not respond to the claimant's last posting, nor did you indicate when you would send the refund. I am a mediator in Portland, feel free to contact me.
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