Public Mediation

L.F. vs. Conn's Inc. (Headquarters)

L. F. vs. Conn's Inc. (Headquarters)
The Woodlands, Texas, 77381-2008, United States
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"I entered Conn's and was really impressed with the salesperson and I picked out appliances to help my daughter that had just purchased a new home. I purchase a refrigerator, washer, and dryer.

Once I realized the refrigerator that I purchased was too big for the kitchen, I used the money to purchase two 65-inch Sony Televisions. Everything seemed good.

Then my nightmare started. The washer that was delivered and installed did not work. It would be serval days before iI would receive another washer. Ok things happen. One of the 65-inch Sony Television where installed with no problems. The picture was beautiful. The second television was installed on the wall and plugged in. On the left-hand side middle of the way down 3 lights displayed on the screen. The installer took a picture of the TV on the wall and then took it down put it back in the box that it came in.

I went to the store where I purchased the TV. I spoke to the manager. He told me there was nothing they could do. He gave me a number to call. I went to my car and called the number. I had to talk to several people before  I spoke with someone who was able to help me. I spoke with this person for about an hour and a half explaining what happened. He asks me to send him the pictures of the TV. I did. Finally, I heard back from Conn's. They told me once again that there was nothing they can do and advised me to go back to the store so I did.

Once again they told me there was nothing they could do because the TV was shipped from the warehouse that was about an hour and a half away. They then gave me a number to call the warehouse manager. I spoke with the warehouse manager and sent him the pictures of the TV. He said would get back to me. He never did. I finally gave him a call back and he said once again there was nothing he could do and told me to go back to the store. So was again I go back to the store and spoke with another manager. Once again because they have pictures of the delivery guys taking the TV out of the box. BY this time I am very unhappy, disgusted, unappreciated, and angry.

By now my blood pressure is rising so I was told by my doctor to settle down. I spoke to a TV repairman and he stated to me that the cost to repair this TV would be the cost of buying a new TV. I called Conn's again this time someone finally took a report. Days later I get an e-mail stating that they would no be able to exchange the merchandise at this time because the delivery took the TV out of the box and it was not damaged. OK but when the delivery guys Dropped the TV back in the box the damage must have occurred because I did not. So as of now, I paid $800.00 plus for a box with a worthless Television in it. I work too hard to make an honest living to own nice things, Conn's is trying to take that away from me.

I do not think that this is fair and nor should I have to hire an attorney to resolve this simple matter. Where is this company believe in people? This has been very stressful, tiresome, and the worst experience I have ever had in purchasing anything.
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Conn's Inc. (Headquarters) to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Conn's Inc. (Headquarters). This claim will remain posted until resolved
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Brian Edderly On 02-18-2021
    So you have proof that the TV was defective before it was returned to the store? More...
If you are a party to this claim, click here.
Is this a fair resolution?
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim