Public Mediation

My Claim vs. Blue Lines Van Lines

D. D. vs. Blue Lines Van Lines
1092 Saint Georges Ave # 162, Rahway, New Jersey, 07065-2664, United States
Amount Involved: $200.00
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Moved my Sister from Schaumberg Illinois to Lutz, Florida. They lost over $1500 worth of items. Settlement check after jumping through many hoops was $100! And now, they won't even pay that up!"
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Additional Communication Between Claimant and Blue Lines Van Lines Hide
  • Feb 16, 2016, Claiming party added:

  • You know what YOU PEOPLE ARE RIDICULOUS.....I've submitted ALL of the information and have A SIGNED SETTLEMENT AGREEMENT. I'm done with you people. May god give you the SAME pain you have caused me and my ailing Sister, whom this is for and who has VERY limited income. Just to get $100 back for $1000's that we lost....UNBELIEVABLE. ROT IN HELL.

What Claimant Wants Hide
1. Payment due: Lost items Feb 18, 2016 $100.00
2. Recovery of Losses: Lost items Feb 18, 2016 $100.00
Just make me happy!
Claimant invites Blue Lines Van Lines to make a fair offer to resolve this complaint.
Cash total : $200.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I do not know this party or incident

    "Dear PeopleClaim.com,

    Please accept this formal acknowledgement notice of the above referenced PeopleClaim.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.

    When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.

    It is important for the PeopleClaim.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.

    To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.

    We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);

     Bill of Lading (contract)
     Order for Service
     Household Goods Descriptive Inventory (both pickup and final delivery copies)
     Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

    We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

    We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.

    Very Truly,

    Jeff Levine
    Customer Service Department
    "

This claim will remain posted until resolved.

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  • Contributed Solution: by Claimant On 04-08-2016
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