Public Mediation

Dick Dyer Service and Body Shop-Dispute-#7189529

E. B. vs. Dick Dyer Service And Body Shop
3215 Two Notch Road, Columbia, South Carolina, 29204, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 7189529
    • Amount Involved: N/A
    • Filed On: Oct 13, 2012
    • Posted On: Oct 24, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
View less
Rate or Review on Dick Dyer Ser...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"On Sep 5, 2012, my 2005 Suzuki, Verona developed mechanical problems. It would not accelerate and would jerk and cut off. I had it towed to Dick Dyer on that same day. They told me that they would check it out and get back with me. On Saturday Sep 8, the company called and informed me that I had 2 bad sensors that needed to be replaced. I gave them permission to replace the two sensors. A week passed and I did not hear from the company. On Monday Sep 10, I called the company to find out the status of my vehicle. I was told by Jim Bunt the service manager that they were soaking the converter where the sensors were connected so that it could loose them for removal and that it would take a couple of days to complete it. Again on Wed, Sep 12, I called and was told that the mechanic went home on an emergency and that he would not be back until that Mon, Sep 17 and that he would call me on that day. I was not called on that day, so on the next day I called and was told that the mechanic was busy and he would call me back. I waited two days for the call from the mechanic and never received the call. On Friday, Sep 21, I called the company and demanded to know what was going on with my vehicle. I was told that they installed the two sensors but the car was still jerking and that they had to further do some checking.The next week I call and and was told that the service manger was on the other line and that he would call me back. I called again on Wed, Sep 26 and was told that I had to call back later. When I called the next week, I was told that I might need a timing belt and that might not solved the problem. I told him I did not want a timing belt installed. The service manager told me to give him a couple days to work on something. On Oct 9, I called and was told that the service manager was off for the day. At this time, I felt that I was being avoided so I ask my wife to call that same day and ask to speak to the service manager and when she call the service attendant put her right through to him. When she question him about the status of the car, he told her the car was still not working and that there was nothing else that they could do and he said that it is going to cost $1400 plus to get the car. She asked what was done on the car and that is when we found out that they did routine maintenance on the vehicle. I did not authorize any routine maintenance. I only authorized for what they said was wrong which was to replace the two sensors. They kept my vehicle from Sep 5 to present, and the vehicle is still operating the same way that it was when I had it towed to them. My wife told them that we were not going to pay for something that was not authorized. The service manager and his supervisor said that for the length of time that the car was there, they would adjust the cost to $819.89. I should only pay for what I authorized which is the two sensors. The vehicle is still at the service shop and will not be released until the $819.89 is paid and as I stated that the company did not fix the vehicle, the vehicle is not operable and will have to be towed from the company. I will not pay for something that I did not authorize."
...
Reply Have a similar problem?
What Claimant Wants Hide
What By When How Much
1. I want my vehicle release with no charge Oct 20, 2012 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Dick Dyer Service and Body Shop. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim