Public Mediation

My Claim vs. Sears Kenmore

C. E. vs. Sears (Headquarters)
3333 Beverly Rd - B6-258B, Hoffman Estates, Illinois, 60179-0002, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Sears (Headquarters)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 4143431
    • Amount Involved: N/A
    • Filed On: Jan 11, 2016
    • Posted On: Jan 22, 2016
    • Complaint(s):
      • Customer service runarounds
      • Problem with a product
      • Problem with a service
View less
Rate or Review on Sears (Headqu...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (7) - View
Claimant says:
"Brand new fridge stopped working at 1.5 years old, technician says it was a complete system failure and will cost 900 dollars to fix as this model is not covered under 5 year warranty. . Only lasted 1.5 years, should have lasted so much longer. it is a lemon! Also, the technician broke the back panel of the freezer when he was assessing it, and when it was pointed out to him he said he found it that way, which was a lie, as I had just cleaned it that morning and it was intact.
"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Sears (Headquarters) Hide
  • Jan 15, 2016, () added:


  • Complaint Department
    People Claim
    P.O. Box 2531
    Boone, North Carolina 28607

    RE: Investigation of Complaint with Sears Holdings Corporation
    Colleen Ellis – File # - 4143431-240031

    To Whom It May Concern:

    We have been unable to complete the investigation regarding Ms. Ellis’ concerns with her refrigerator.

    Upon receiving Ms. Ellis’ complaint, we reviewed the notes in our service and Point-of-Sale systems. The refrigerator was purchased on January 27, 2014, and delivered on February 5, 2014. The unit came with a one-year manufacturer’s warranty for parts and labor; this coverage expired on February 5, 2015. While we empathize with Ms. Ellis, we are unable to provide her with any assistance in regard to the repair or replacement of the refrigerator. Once the warranty expired, Ms. Ellis became financially responsible for all repair costs. While we empathize with Ms. Ellis and understand that she feels that the refrigerator failed too soon, we are unable to make an exception and provide her with a repair or a replacement at no cost. Doing so could have far reaching ramifications and would be unfair to our other customers whose appliances have failed outside the manufacturer’s warranty. As to Ms. Ellis’ claim that the technician damaged the freezer panel, she has been advised to contact Sedgwick, our third-party claims administrator, if she would like to file a damage claim. The number to Sedgwick is (866) 352-1521. If Ms. Ellis chooses to file a claim, Sedgwick will assign a claims examiner to investigate and render a final decision. With that said, since Ms. Ellis is not entitled to a covered repair or replacement, as her refrigerator is no longer covered by any warranty, we have closed our file.

    We apologize for any issues or frustrations that Ms. Ellis may have experienced with Sears Holdings Corporation. We do value our customers and strive for their complete satisfaction including a reasonable resolution of any complaints whenever possible. If you have any further questions or concerns, you are welcome to contact me via email at Melissa.Lando@searshc.com.

    Sincerely,


    Melissa Lando
    Regulatory Complaints Specialist

What Claimant Wants Hide
What By When How Much
1. Repair: Refrigerator Jan 26, 2016 N/A
2. Replace: Refrigerator Jan 26, 2016 N/A
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim