Public Mediation


B. K. vs. Smc /Special Merchandise Corporation
996 Flower Glen Street, Simi Valley, California, 93065 , United States
Amount Involved: $2,478.40
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6038817
    • Amount Involved: 2,478.40
    • Filed On: Jan 27, 2012
    • Posted On: Feb 07, 2012
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"I considered selling for this company in Iowa. They sent me their two catalogs. I contacted them and told them I didn't want to sell their items. I was told they had clothing, appliances, and good tools to name a few.

I returned their catalogs. I kept getting e-mails. They told me I would be in their system until they got my catalogs. I sent them with a return label postage.

I had the postal service cheeck it for me today. They were sent October 29, 2011 and they received them October 31, 2011. I want my money returned, my name out of their system. I have burned the card I used to pay. Three months is certainly long enough for me to wait.

My contact information;

Beverly Kendrick
923 EaST 17th Street #56
Norwalk, IA 50211

Tracking Label: 0311 0240 0001 6667 8579
Delivered: 10/31/2011 10:21

I wouldn't buy their products. They told me they hadn't received them. I will contact the Iowa attorney general Office for the State of Iowa to help me get his resolved if necessary. I will check to see if this is considered abusive treatment with another department.

Thank you for your help..
Beverly Kendrick"
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What Claimant Wants Hide
1. Compensation: Three months of not getting my funds back and leaving me in their system. Feb 11, 2012 $828.86
2. Payment due: Firm Book ID:51030SHE32552300135 Feb 11, 2012 $40.00
3. Damages: Wasting my time. Not complying with their own rules. Wasting the time of the Fontana BBB. Feb 11, 2012 $100.00
4. Recovery of Losses: Not reimburst for my funds for viewing the catalogs and returning them within the time frame Feb 11, 2012 $40.00
5. Refund: Merchandise returned 25.00 and 15,00 S& handling Feb 11, 2012 $40.00
6. Pay me for my time: They have had the catalogs almost three months now. They keep sending me e-mails and even another catalog. Feb 11, 2012 $600.00
7. I followed their rules, they didn't. I just want to be reimbursed. Feb 11, 2012 $828.86
8. Pay me interest $0.68
9. Monetary items with amounts to be determined: Time I had to waste can't be replaced. Time is valuable. Feb 11, 2012 TBD*
Cash total : $2,478.40*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer

There has been no response to this claim from SMC /SPECIAL MERCHANDISE CORPORATION. This claim will remain posted until resolved
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