Public Mediation

My Claim vs. Loanme, Inc.

M. C. vs. Loanme, Inc.
1900 S State College Blvd Ste 300, Anaheim, California, 92806-6152, United States
Amount Involved: Other terms
Complaint(s): Other
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2340180
    • Amount Involved: N/A
    • Filed On: Jul 11, 2017
    • Posted On: Jul 27, 2017
    • Complaint(s):
      • Other
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Statement of Claim
Claimant says:
"I retained a third party firm in April to deal with Loanme on my debt to them.  After they communicated with Loanme, I terminated that firm.  In the meantime, I hadf sent a transmittal to Loanme taking me off of auto pay.  After I terminated the third party firm, I immediately contacted Loanme and told them that I wanted to reinstate the continuation of payments, which were current at the time.  I think that it was clear that this included the auto pay.  Loanme did not understand it that way, and did not take the autopay.  I didnt know this.  Rather than bothering to contact me, they waited and reported me 30 days late with the credit bureaus.  That has imporperly damaged my credit.  "
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Additional Communication Between Claimant and Loanme, Inc. Hide
  • Jul 21, 2017, Claiming party added:
  • If Loanme were accurate in its response, then they wouldn't have needed hundreds of words in explanation. Events of 2016, which were brought up to murky the waters, are not relevant to this. Rather, I was on auto pay. I got taken off auto pay by virtue of discussions between Loanme and a third party. Loanme doesn't suggest that I offered this because I did not. So, they took me off by virtue of a letter authorizing them to have discussions. Yet, at the same time, they say that my sign off is needed. Well, I didn't give it.

    It is therefore, secondary, that I did then call, which I did. i asked to be put back on auto pay. I am virtually certain that nobody said that I needed to fill something out, as had they, then I would have done it. I made it clear that I wanted to old arrangement to stay in place. But, in truth, whether or not Loanme said anything of the kind is irrelevant, as I never gave them permission in the meantime.

    As it relates to 2016 and 2017, again, not only are these factors irrelevant, but Loanme is breaking the law in disclosing them. Why in the world would a reputable company bring up such items. Further, I can get into detail and will if needed as to dispute had with Loanme. Suffice it to say that there short form summary is very misleading. However, as the parties agreed that such would be confidential, I will set forth my grievances elsewhere. Suffice it that to bring up such things are irrelevant to the current issue; an absolute violation of my privacy; and highly misleading. If, however, they do violate my privacy rights again, then I will be forced to disclose the entirety of the prior dispute had with said company.

    In this case, and based on the relevant facts, as opposed to the irrelevant and misleading ones Loanme is wrong. Did they get my permission to get off of auto pay? no. Do they say that my permission was required? they say so in their response. When I learned that they took me off, did I request to be put back on? yes.

    Loanme made a mistake and they should admit it, as opposed to being reckless with the personal information of their clients. If they can answer my above questions without bringing up events, perhaps in 2015, then that could be relevant, but they cannot do so.

    As to their assertions about me, unless they immediately retract by stating that there presentation is incomplete and, as such, very misleading then I will report them to the federal authorities for that offense and I will do so very promptly.

  • Jul 21, 2017, Claiming party added:
  • If Loanme were accurate in its response, then they wouldn't have needed hundreds of words in explanation. Events of 2016, which were brought up to murky the waters, are not relevant to this. Rather, I was on auto pay. I got taken off auto pay by virtue of discussions between Loanme and a third party. Loanme doesn't suggest that I offered this because I did not. So, they took me off by virtue of a letter authorizing them to have discussions. Yet, at the same time, they say that my sign off is needed. Well, I didn't give it.

    It is therefore, secondary, that I did then call, which I did. i asked to be put back on auto pay. I am virtually certain that nobody said that I needed to fill something out, as had they, then I would have done it. I made it clear that I wanted to old arrangement to stay in place. But, in truth, whether or not Loanme said anything of the kind is irrelevant, as I never gave them permission in the meantime.

    As it relates to 2016 and 2017, again, not only are these factors irrelevant, but Loanme is breaking the law in disclosing them. Why in the world would a reputable company bring up such items. Further, I can get into detail and will if needed as to dispute had with Loanme. Suffice it to say that there short form summary is very misleading. However, as the parties agreed that such would be confidential, I will set forth my grievances elsewhere. Suffice it that to bring up such things are irrelevant to the current issue; an absolute violation of my privacy; and highly misleading. If, however, they do violate my privacy rights again, then I will be forced to disclose the entirety of the prior dispute had with said company.

    In this case, and based on the relevant facts, as opposed to the irrelevant and misleading ones Loanme is wrong. Did they get my permission to get off of auto pay? no. Do they say that my permission was required? they say so in their response. When I learned that they took me off, did I request to be put back on? yes.

    Loanme made a mistake and they should admit it, as opposed to being reckless with the personal information of their clients. If they can answer my above questions without bringing up events, perhaps in 2015, then that could be relevant, but they cannot do so.

    As to their assertions about me, unless they immediately retract by stating that there presentation is incomplete and, as such, very misleading then I will report them to the federal authorities for that offense and I will do so very promptly.

  • Jul 21, 2017, Claiming party added:
  • I reviewed the information provided by Loanme. I have found that, at least, some of their information is correct. On May 12, I did request to go off of auto pay. On around May 16th, I requested to go back on it. They did send me an email with a draft authorization, which, unfortunately, at the time, I did not see. To the best of my knowledge, that is the only sort of notice that I received about this issue. Further, I do not recall their representative advising that I would need to sign anything. Perhaps before dinging me with a 30 day late on the credit bureaus, they should have thought that there might be an innocent issue at play.

    So, while agreeing with certain of their facts asserted, I maintain that Loanme was fundamentally wrong, given the specific facts at issue, to list me as late with the credit bureau. I won't compromise this specific issue, as I strongly believe that I am right.

    Clearly there was a mistake in this matter. The question then becomes, who made the mistake. I am pretty sure that Loanme did. However, given that the account was in transition from auto pay to off and back to auto pay, then the question becomes one of whether or not Loanme acted properly even if their statement of the facts is correct. I think that, even under that scenario, they acted improperly. The reason is that it is obvious that there was a transition. My other payments went thru fine. I did make a call asking to be put back on auto pay. So, rather than doing a simple reach out to me, then hit my credit. I think that is not appropriate. I am willing to have that matter arbitrated, if the other party is not willing to agree with my assertions.

  • Jul 21, 2017, Claiming party added:
  • It does appear that the parties are at an impasse. I welcome arbitration. I will be pursuing other avenues at the same time. I think that this company is simply not being reasonable or, under the circumstances, responsible. I will invite in a mediator. Maybe that will help

What Claimant Wants Hide
Non-Cash
What By When How Much
1. remove me from all credit bureaus as 30 days late Jul 26, 2017 N/A
Cash
1. Other – Copy claim to regulators Jul 26, 2017 $14.99
2. Other – Pay for claim posting cost Jul 26, 2017 $14.99
3. Other – Physical delivery charges Jul 26, 2017 $4.99
Cash total : $34.97
Non-cash: 1 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We have responded privately to our customer's concerns."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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