Public Mediation

My Claim vs. Ideal Feet of Houston Dispute

P. H. vs. Ideal Feet Of Houston
4719 Westheimer Rd, Houston, Texas, 77027-4717, United States
Amount Involved: $2,906.55
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3011444
    • Amount Involved: 2,906.55
    • Filed On: Dec 19, 2013
    • Posted On: Dec 30, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Contract / Agreement / Promise dispute
View less
Rate or Review on Ideal Feet of...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I went into Ideal Feet store located on Westheimer and 610 in Houston, on November 18, 2013 and was fitted with inserts which was suppose to help me with a problem I was having with my right heel that is inflamed. After wearing the inserts for about 4 days I had to remove them because my feet were killing me. When I went back to return them I looked at my return receipt and discovered there was a 30% return/handling charge, so instead of $589.96 the money back would $412.97, difference being 176.99. I asked why the difference and the man told me I was told about the 30% return policy and I can assure you I was never told about the 30%. I took the inserts home again and called back to talk to the lady, Heather that actually sold them to me and she referred my to a Andy House in Corporate. He gave me the story about Heather, whom he relied on to tell everyone before signing about the 30% and again I was never told before signing or I wouldn't have bought them. In fact my husband, who also bought the same inserts because he was having the problem as well wasn't told either, he spent $378.88 and his return amount was $265.21. The other problem was instead of them giving us a credit on the credit card the receipt said check, which I was told it would be coming in the mail. As of today I have not received either of the checks. I asked my doctor about this place and he said they are a "rip off". This store is a sham and should be shut down for deceiving the public into thinking they are professionals when in fact they really know almost nothing about problems with the structure of the feet other than the little test they preform in having you step on a paper that takes your imprint and another one with the hands and lifting you off the floor either at your toes or heels. Paulete Howard - phoward56@comcast.net, 713 552 1218"
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Payment due: Full refund on both receipts of original purchases Jan 03, 2014 $968.85
2. Refund: both purchases of mine & husband's Jan 03, 2014 $968.85
3. Credit: both purchases of mine & husband's Jan 03, 2014 $968.85
4. Other – Copy claim to regulators Jan 03, 2014 $14.99
5. Other – Pay for claim posting cost Jan 03, 2014 $7.99
Cash total : $2,929.53
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Ideal Feet of Houston. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Andy — Online mediator
    • On: 01-27-2014
    View more
  • Ideal Feet is committed to World Class Customer Service. Ideal Feet offers both a
    “Life Time Guarantee” and “Fit for Life “ on their arch supports.

    In some cases, depending on specific problems the process may take longer for one customer than for another. Mrs. Howard had her orthotics less than a month.
    For what Mrs. Howard was experiencing chances are we could have helped her if she would have allowed us.

    We always give full disclosure in regards to our Customer Satisfaction Policy to every customer.

    Mrs. Howard was informed of our Customer Satisfaction Policy, in regards to refunds, not only was she made aware of it; she signed and initialed the agreement to our policies at time of purchase.

    A refund has already been credited back to Mrs. Howard’s Credit Card in the amount owed per the refund policy that Mrs. Howard agreed to at time of purchase.

    Physicians refer to Ideal Feet from all over the country; they recommend their clients to us for all kinds of foot problems.

    We have helped thousands of customers find relief for their foot pain. We have been giving pain relief for over 13 years. We have many testimonials to the success of our product, which can be viewed at https://www.facebook.com/idealfeet.





    Sincerely
    Andy House
    Director Of Operations Ideal Feet
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim