Public Mediation

John Broughman vs. At&T (Headquarters)

Out right lies in order to get me to sign contract.

J. B. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: Other terms
Complaint(s): Bad business practices | Other
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1749177
    • Amount Involved: N/A
    • Filed On: Jun 21, 2017
    • Posted On: Jul 02, 2017
    • Complaint(s):
      • Bad business practices
      • Other
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"AT&T service in Edgewater, Fl.  I went to AT&T May 13, 2017 to check on TV and Internet service at my home residence in Edgewater, Fl 32141.  I spoke with manager James T. Because of prior checking with AT&T 2 years ago I specifically aked the question of him if AT&T still does a hard credit check, and if they did I DID NOT WANT the service. James T. told me in front of my wife that they DO NOT now do a hard credit check that it would only be a soft check, I asked if he was sure because I knew in the past they did, he specifically said, I am positive we only do a soft credit check. I entered into a contract with AT&T at that time for TV and Internent service. Upon checking my credit a month later I discovered they did a hard credit check resulting in my rating taking a 5 point hit and this will remain on the credit report for 2 years. I have contacted everyone associated with this contract and they state there is nothing they or myself can do to resolve this.
Secondly I was told by the person puting in the service at my house that due to location he couldnt install a dish that he advised to go with U-Verse TV which would result in my monthly charge being 105.00 @ month INCLUDING all taxes, orginally with direct TV is was to be 95.95 @ month including taxes.  Now I find out neither the 95.95 nor the 105.00 included taxes even though the contract states that it does. My new bill is 105.00 plus taxes and fee. If I knew all this and IF the rep at either location had been honest I never would have went with AT&T, I would have stayed with Spectrum. This is a breach of contract on both the credit check and the monthly charge, but they say I am now looking at a 400.00 disconnect fee if I leave them. I just paid 214.67 first billing statement. What a scam way to do busincess especially from a company as large as AT&T"
...
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Claimant timeline (1) - Hide
  • 06-21-2017 — contract with AT&T
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Hard credit check removed from my credit report. Jul 17, 2017 N/A
Cash
1. Other – Copy claim to regulators Jul 17, 2017 $14.99
2. Other – Pay for claim posting cost Jul 17, 2017 $14.99
3. Other – Physical delivery charges Jul 17, 2017 $4.99
Just make me happy!
Claimant invites AT&T - Headquarters to make a fair offer to resolve this complaint.
Cash total : $34.97
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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