Public Mediation

J.L. vs. Apollotek International, Inc.

Apollotek sold me s $7,500 water softner that doesnt work and they wont fix it.

J. L. vs. Apollotek International, Inc.
1702 McGraw Ave, Irvine, California, 92614-5732, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2294790
    • Amount Involved: 7,500.00
    • Filed On: Sep 15, 2019
    • Posted On: Sep 26, 2019
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Claimant says:
"They sold me a $7,500 water softener tht does not work and keep pronising to send a technician to fix or replace it but necer do it. I want to cancel my contract with them. They are unresponsive. Hard to get ahold of unpofessional. They lie about the product and lie about the service."
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Additional Communication Between Claimant and Apollotek International, Inc. Hide
  • Sep 22, 2019, Apollotek International, Inc. (responding party) added:
  • Unfortunately Mrs Jisel Leon is not educated with how water softener works. No water softeners in this planet lower TDS as they work through ionic exchange, meaning during regeneration cycle the ions of calcium and magnesium will exchange with the ions

    of salt in the brine tank and that will definitely give you soft water. This technology is very old and well documented in this planet. We do not expect Mrs Leon to understand it as this is not her line of expertise. we carry more than 15 different certifications and

    are happy to educate her as we have already contacted her and are going to educate her the best of we can. We wish and hope Mrs Leon becomes happy and delighted with her new water system since she made an intelligent decision and we will always

    back and support our customers. Again no water softeners will lower TDS in this planet. Her new alkaline drinking system lowers TDS and that is the fact . The TDS for any great alkaline water system should be between 50 to 150 TDS.

  • Sep 23, 2019, Claiming party added:
  • My water currently has 350 Particles per million, PPM which is considered VERY HARD water by any standard so no the system is not filling it's intended use it is not providing soft water by any means.

What Claimant Wants Hide
1. Refund: I want out of this contract with no obligation Sep 30, 2019 $0.00
2. Credit: Void contract with no obligation Sep 30, 2019 $7,500.00
Cash total : $7,500.00
  • 1
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Respondent's Counteroffer

There has been no response to this claim from Apollotek International, Inc.. This claim will remain posted until resolved
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  • Contributed Solution: by Respondent On 09-27-2019
    Again, Mrs Leon needs to be educated. She does not absolutely make sense, sinceNo water softeners in this planet lower TDS. A water softener has a resin tank containing thousands of tiny resin beads that hold electrically charged ions. When freshly regenerated, the beads become full of sodium ions from the water softener salt. As hard water passes through the water softener system, the calcium and magnesium ions are attracted to the resin beads. There, sodium ions are exchanged for the hard water ions. The softener system then delivers soft water for your use. There are thousands of documented information online that water softeners do not lower TDS and this is extremely elementary. we highly recommend that Mrs Leon to get educated and understand how does water softeners work and she needs to understand that her claim is false and nonsense. anyone reading this article can refer to any legitimate site or article and you will find out that water softeners do not lower TDS, but they provide chemical free soft water. Mrs Leon has a beautiful unique large water system and she should be extremely happy and delighted with her decision as she made a intelligent one. again we are more than happy to educate her and send a technician to her home to educate her.
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Is this a fair resolution?
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  • Contributed Solution: by Julia J On 09-27-2019
    Independent testing company should collect and test water samples - who pays for it will depend. More...
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