Public Mediation

My Claim vs. The Cookie Store Dispute

R. B. vs. The Cookie Store - Roanoke, Valley View Mall
American Family Cookies, Inc., 112 Wheeler St, La Vergne, Tennessee, 37086-3108, United States
Amount Involved: Other terms
View less
Rate or Review on The Cookie St...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I have already spoken to the owner concerning this issue on Tuesday June 9th. He apologized for the store managers behavior and said he would consider changing some aspects of current store policy.
I took my son to the mall to get some ideas for an upcoming birthday and he asked to stop at the cookie store. I handed the store manager (Darrin) my debit card for payment and he refused to accept because it wasn't signed. Store policy he explained. Darrin asked me for another form of payment and I handed him a credit card, this card wasn't signed either. I have lost my wallet in the past and signed cards have caused fraudulent issues, so I don't do it anymore. The store manager at that point asked me for my i.d. I noticed that the only thing I brought into the mall were my two cards and my i.d. was in my vehicle.
At this point I was getting a little frustrated over a $7.32 purchase. My son had already taken two bites from the cookie as well as I had. I offered to leave one or the other or both of my cards with the store manager until I got back with my i.d., Darrin looked at me as if he didn't understand English. I asked him if he had any ideas of how he would like to handle this situation, again he looked at me as if he didn't understand English. At that point it was obvious to me that Darrin was unable to make a decision that wasn't in the book marked "company policy." To my surprise a few minutes later while walking to the car to get my i.d. I was stopped by mall police, with Darrin close behind. After a short conversation with the mall police, they felt I had done nothing wrong, sent me on my way. Obviously by this time I'm furious, I have been embarrassed in public in front of my son and all the people that was there to witness it, customers and vendors of the mall alike. I continued to my car, got my i.d. took it back to the store and remitted payment. I had a few choice words for Darrin and I will never go back to do business with these people again. I haven't heard again from the owner, Rich Harris. I'm shocked that letting unqualified teenagers run your business because they are cheap labor is acceptable"
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites The Cookie Store - Roanoke, Valley View Mall to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from The Cookie Store - Roanoke, Valley View Mall. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim