PeopleClaim helps resolve consumer and commercial complaints against businesses,
professionals, government agencies, or individuals by exposing bad business practices
and unfair treatment. Aggrieved parties are invited to use PeopleClaim's dispute
resolution process free of charge or choose premium options that may help resolve
Claimant's opinion: I believe that this was a scam by this hacker that I mention
I paid $280.00 to Eldon Smith who introduced him self as senior technician at Eldon Smith company using Acumax Financial Service Inc that got paid through pay-pal system in Feb 9 2016. Now, since he did not provide me with real business address, or phone number at the beginning I have to cancel this deal. The only prove that I had was a receipt for payment. Now, that I got this phone # 800-680-0529 and this email address firstname.lastname@example.org I try to use it, but no answer or is fake. I informed him by phone that I'm cancelling this transaction, and I need full refund, but he refuses. Claiming that pay pal blocked his account, and that he can not access the money, or he would ask for 2 or 3 more days, or I call you back and so on. When he called me first time he told me that leaves in Canada BC. And than he tell me that my computer was infected, because he got warning from Microsoft and he would fix it for me one time payment and it would be life time service.
"There are many facts that this scamster has neglected to disclose:
1.) You received a $379USD refund from our Shopify store on July9, 2016 and notification was emailed to email@example.com, as the request was received within 30 days.
2.) In the case of this $280USD order, it was dated Feb.9, 2016. Paypal reviewed this chargeback and found this joker wanted 100% refund 6 mos. later. Further, he was provided with a free Hotline number but never used it.
PayPal found this guy who blames everyone in the world for his misfortune was 5 months too late according to their guidelines and also in violation of the 30 refund policy posted on our web site. His own credit card refused to back his claim.
3.) This scamster thinks he can get his own way by listing his case with Better Business Bureau and with PeopleClaim.com, so after various attempts at blackmail; disparaging remarks; and slander; there is still no indication of evidence; merit; and in fact it's a "No case."
Please close your case and warn this fella that "he puts himself in a litigious situation" as well."
This claim will remain posted until resolved.
Further, we responded to this "non case" on Sept. 9, but there is no reflection on your site that we responded. On Sept. 12 you received our final submission and would appreciate your taking down this false claim, as has BBB. Thank you.
Here's the enormous red flag -"When he called me first time he told me that leaves in Canada BC. And than he tell me that my computer was infected, because he got warning from Microsoft and he would fix it for me one time payment and it would be life time service."
I've read the complaint and the company's response and comments in full. I'm not interested in what Paypal and the BBB said - Paypal can't do anything after a certain time passes, which is why tech... support... tries to delay any cancellations. BBB closes everything.
Here are my questions:
Is ELDON SMITH / ACUMAX TECHNOLOGIES located in Canada or India?
What was the $379 purchase for? Did the claimant first pay the $280 for lifetime service, then pay the $379 because of a "bad problem, " then get some good advice and realize the true situation, and then want the initial payment back?
Did the claimant call ELDON SMITH / ACUMAX TECHNOLOGIES for service, or did they call him and sell him on their service?
I would like to see anything the company sent to the claimant by email. Please copy it into your claim or a comment.
It beats me why anyone ever buys these maintenance contracts. They're ridiculous. You could buy a new computer for not much more.
We presented our side of the story and presented the facts. We were told this claim was closed and would be taken down. It's time to take it down now, as this claim could be construed as causing us a loss of business. As there is no case here, and Ghentiu Velecico's Case File #1280150 at Better Business Bureau has been closed, as well as Paypal's review was decided in our favor. Please remove this case from the internet.
No, he didn't get a warning from Microsoft.
Google Microsoft tech support scam and you will see that you were had.
Call your credit card company and tell them it was a tech support scam - ask them to reverse the charge. They may not be able to, but $230 is a comparatively cheap lesson in not getting taken. Then call Staples or somewhere about getting your computer cleaned (or ask a tech-savvy kid to run a virus cleaner for you) and stop answering the phone if you don't recognize the number.
Maybe learn not to comment on hearsay evidence provided by one side only.No tech support scam here, customer got service on his computer, then 6 months later figured he could get his money back. We refunded $379 due within our policy limit, but not the $280 ordered 6 months before. PayPal investigated and ruled in favor of the merchant in this case.
Get a public mediator profile. Anyone can apply.
Join our community and start resolving disputes — it's free and fast.
Let the PeopleClaim community help resolve your dispute.
Would you like to suggest how this case should be resolved?
Would you like to add a comment or solution?
PeopleClaim is a new way to resolve disputes online without lawyers or mediators.
By inviting suggestions from the public, disputing parties get ideas that can lead
to settlement – and the person(s) who contributed them can win a reward.
Here's what to do: Read the case (left side of page). Then go to the bottom of the
page and enter your suggestion in the space provided. Click the Solution button.
Your suggestion will be sent to both parties and will post on the claim. If the
two sides agree to settle based on your suggestion, you're eligible to win. Note:
Cash rewards may be split among more than one person if settlement depends on ideas
from more than one contributor. If you have a claim of your own to resolve, click here.