Public Mediation

Belinda B vs. Carrsmith Auto Repair Of Gainesville, Florida

B. B. vs. Carrsmith Auto Repair Of Gainesville, Florida
2205 SW 13th St, Gainesville, Florida, 32608-2004, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3972597
    • Amount Involved: N/A
    • Filed On: Apr 19, 2016
    • Posted On: Apr 30, 2016
    • Complaint(s):
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I have taken my 2008 335i BMW for servicing since April 2015 for an initial oil change and requested a courtesy inspection. Inspection coolant system good. June 6, 2015 repair work for ignition coils and request courtesy inspection and coolant condition good. Recommendation for rear brakes, tires, alignment and brake fluid. These were completed on next visit. July 10, 2015 Oil changed and 3 quarts added not leak found. Recommend to bring car in every 1000 miles to check oil level. On August 12, 2015 left rear window regulator repaired and I had a courtesy check because coolant light came on and a pressure test was done. It was full, no leaks were found and light went off. The technician did not demonstrate operational of window prior to me leaving shop and about two weeks later the window would go down by itself when I attempted to put it up so I returned car for correction on September 23, 2015 when other work was being completed: brakes, pads, sensor, tires and brake fluid. I requested courtesy inspection. On October 22, 2015 had two tires mount and balanced. Reported that brake light ASB and cruise control not working. On January 6, 2016 had an oil change and diagnostic for due to front door not locking properly also ASB light still on and cruise control not working. Requested courtesy inspection. I got my car back on 1/18/16 it was filthy and unassembled pieces were in the trunk. the car has been has been running rough and I took it to another mechanic who informed me about the oil and water underneath. We have made attempts to rectify with owner but he is not willing to. Dialogue with one of the technician, Jeff, but he has since been fired. I want my car back in optimum condition prior to taking it to this mechanic."
...
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What Claimant Wants Hide
What By When How Much
1. Repair: repair car so that it runs safely at optimum level May 04, 2016 N/A
Just make me happy!
Claimant invites Carrsmith Auto Repair Of Gainesville, Florida to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Carrsmith Auto Repair Of Gainesville, Florida. This claim will remain posted until resolved
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