Public Mediation

cleverbridge/Systweak Inc (cs@cleverbridge.com-Dispute-#9098716

P. C. vs. Cleverbridge/Systweak Inc (Cs@Cleverbridge.Com
350 N. Clark Street Suite 700, Chicago, Illinois, 60654, United States
Amount Involved: $147.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On Sept.13,2012, I was esperiencing problems on my computer with virus's and this company offered to solve this problem for a fee of $147.00. Since then, I have not been able to log onto my computer using my password. They claim I have forgotton it, but that is not the case. I have tried to resolve this problem without success. Please help me. I do not know what to do. When I turn off the computer, it ask "would I like to log off because others are using the computer, and no one else uses this computer but me. Thank you Patsy Carroll/Craddock"
...
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Additional Communication Between Claimant and Cleverbridge/Systweak Inc (Cs@Cleverbridge.Com Hide
  • Oct 22, 2012, CleverBridge/Systweak Inc (cs@cleverbridge.com (responding party) added:

  • Dear Patsy,

    Thank you for your message. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time

    Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:

    http://www.cleverbridge.com/?scope=cuseco

    cs@cleverbridge.com

    1-866-522-6855

    Sincerely,
    cleverbridge Customer Support

What Claimant Wants Hide
1. Refund: For monies spent for services Oct 30, 2012 $147.00
Just make me happy!
Claimant invites CleverBridge/Systweak Inc (cs@cleverbridge.com to make a fair offer to resolve this complaint.
Cash total : $147.00
1. Compensation: Refund the monies that was charged Oct 30, 2012 $147.00
2. Damages: Fix my computer so I can use it Oct 30, 2012 $147.00
Just make me happy!
Claimant invites CleverBridge/Systweak Inc (cs@cleverbridge.com to make a fair offer to resolve this complaint.
Cash total : $294.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from CleverBridge/Systweak Inc (cs@cleverbridge.com. This claim will remain posted until resolved
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  • Comment: by edwin — Online mediator
    • On: 11-14-2013
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  • I'm buy pro code
  • Comment: by mehmet — Online mediator
    • On: 09-14-2013
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  • Ich habe einen Verwandten in Deutschland mit der Referenznummer 48435561 wurde dem Geld, das ich mit einer Postanweisung oder yatırmadı gemacht zugelassen werden gebeten, mitzuteilen meine ok.mehmet @ hotmail.com
  • Comment: by Alicia Alvarado — Online mediator
    • On: 08-04-2013
    View more
  • I experienced that same problem. I thought I had resolved it and did not.
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