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Claimant's opinion: We have terms words like corporate social responbility. We keep safe distance during covid. We designate sober drivers and do not let friends drink and drive right?Well I'm being thrown off a cliff with a shotgun to mny head. Given that glitches are so extensive that I have hours and days of inaccuracies and system failures causing unconfirmed trades., I lost so many sleep trying to make sure of no more surprises and disasaters.
Claimant's opinion: total meltdown
Claimant's opinion: very dangerous what they're doing
Claimant's opinion: I'm about to get a stroke or cad from repeating myself in circles
Claimant's opinion: the glitch is not a seldom occuring happening.MY ENTIRE SCREEN FOR DAYS, often HOURS is total mumbo jumbo.and this is futures! and due to their methods, my positions are showing closed but later the glitch is causing chaos with ending positions. I not only suffered and experienced it. But it happened so often that i was able to double check and validate what is happening. Cuz at first I'm just in disbelief
Claimant's opinion: WE have terms words like corporate social responbility. We lkeep safe distance during covid. We designate sobert drrivers and do not let friends drink an drive right?WEll im being thrown off a cliff with a shotgun to mny head. Giveb that glitchesare so extensive that I have hoursand days of inaccuracies and system failures causing unconfirmed trades., I lost so many sleep trying to make sure of no more surprises and disasaters.
Claimant's opinion: very danerous what theya re doing
Claimant's opinion: im about to get a stroke or cad from repeating myself in circles
Claimant's opinion: the glitch is not a seldom occuring happening.MY ENTIRE SCREEN FOR DAYS, often HOURS is total mumbo jumbo.and this is futures! and due to their methods, my positions are showing closed but later the glitch is causing chaos with ending positions. I not only suffered and experienced it. But it happened so often that i was able to double check and vlidate what is happening. Cuz at first im just in disbelief
Downdetector listed 7,000 complaints about TD Ameritrade in a single day in August and TD Ameritrade apologized for problems with slowness. I can't tell whether your problem is related to that or not.
Which days were you having problems? I'd recommend checking Downdetector for those days to see if other people were also experiencing outages. I'd also recommend making a detailed list of dates, glitches, stocks, trades, closed positions that were left open, screenshots if you have them, and filing a formal complaint with FINRA and the SEC. Your complaint here is quite vague; TD Ameritrade SHOULD have contacted you to ask for information but likely they didn't; they've always been quite unresponsive to complaints unless their feet are held to the fire.
If a position showed as closed and then as not closed, there should be some record in your trading history. I'd certainly recommend screenshotting everything as you go.
Certainly file those complaints with the SEC and FINRA, but you will have to be much more detailed than you are here.
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