Public Mediation

M.R. vs. T-Mobile

M. R. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
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Statement of Claim
Claimant says:
"My phone line was compromised and consequently my bank account was hacked as well!!

My phone line was transferred out yesterday without my authorization and had to go through the trouble or re-establishing my services again. I now have no access to bank account funds until tomorrow after Presidents’ Day as the hackers transfered $2k out of my account!!!"
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What Claimant Wants Hide
1. Compensation: $2,000 that was transfered out of my bank account! Feb 28, 2018 $2,000.00
Just make me happy!
Claimant invites T-Mobile (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $2,000.00
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Brian Edderly commented
Brian Edderly (Comment):
"Did you receive the text from T-Mobile about the "phone number port out scam" before or after your phone was taken over? Or did you ignore it (not unreasonably) assuming it was fraudulent? Did T-Mobile contact you in any other way to alert you to the problem? Have you reported the fraud to your bank and to the police?"
 (2 years ago)
Awaiting response from T-Mobile (Headq...
Claimant dislikes
Claimant: ():
"I was never notified by T-Mobile about the port out scam issues they have been having. It wasn't until the after the fact that they suggested establishing a 6 digit PIN code to protect my phone port from being hacked again. My bank was notified and a resolution with my bank has been settled but T-Mobile has done nothing to resolve this matter or even extended an apology. Their excuse is that this was out of their control as it has been happening with all other cell phone companies and not just theirs."
 (2 years ago)

Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 03-14-2018
    Report to bank, local police, FBI, Secret Service and Attorney General. T-Mobile should fully cooperate with investigation and give you 6 months free service as well as making good on any losses due to negligence in mandating two factor authentication.
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Forrest Peters On 03-12-2018
    The port -ut T-Mobile scam is real. Verizon has required a PIN code for a long time. T-Mobile needs to help customer. More...
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