Public Mediation

Qwest phone /eninternet services-Dispute-#2960392

R. I. vs. Qwest Phone /Eninternet Services
100 CenturyLink Drive, Monroe, Louisiana, 71203, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2960392
    • Amount Involved: N/A
    • Filed On: Jan 11, 2013
    • Posted On: Jan 22, 2013
    • Complaint(s):
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"We had a contract with Qwest, they would furnish the internet we would pay the monthly fee. Every time we tried to use the internet a big block wold appear saying "Qwest is upgrading, try later". This would stay on there all day & night for two moths. We would call Qwest, they would tell us this process was almost over, it never did. We refused to pay them for a service they did not furnish. We feel they broke the contract by defaulting in providing service. They have put this on our credit report and we have been denied cedit due to this which is the only bad mark on our credit report. They had one of their technicians try and help us remove the block and that person ended up freezing our computer, causing us to lose very valuable records not to mention old family pictures we hadn't downloaded yet. I have copies of letters I wrote them explaning why we were't paying them, they weren't inerested."
...
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Exhibits View
Additional Communication Between Claimant and Qwest Phone /Eninternet Services Hide
  • Jan 21, 2013, Claiming party added:

  • QWEST WEST ASSET MANAGEMENT
    2703 N. HIGHWAY 75,
    20 EAST THOMAS, 21ST FLOOR SHERMAN, TX 75090
    PHOENIX, AZ 85012

What Claimant Wants Hide
Non-Cash
What By When How Much
1. take it off m credit score Jan 26, 2013 N/A
Cash
1. Other – Pay for claim posting cost Jan 26, 2013 $7.99
Cash total : $7.99
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Qwest phone /eninternet services. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-26-2013
    View more
  • You stated in your claim that this company has put on your credit report that you have not paid your contract (which you are disputing the service). Have they referred it to a collections agency at all? One of the rights you do have, in regards to your credit report, is to actually put a public rebuttal to that claim on your credit report. If they have referred this to a collections company, you can dispute the debt as you did not receive the service you paid for. I see from your attached exhibit that you also sent a copy to an attorney? If you are in consultation with an attorney, while small claims can take some time, here you paid for a service that you were not provided with, which also damaged your computer, and they are trying to state that you breached the contract by not paying. Perhaps an attorney may help you the best in this claim.
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