Public Mediation

C.M. vs. Direct T.V.

Direct TV Terrible Billing Practices Terrible Customer Service Increased my Bill with out my Permission

C. M. vs. Directv
2230 E Imperial Hwy, El Segundo, California, 90245-3504, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1006300
    • Amount Involved: N/A
    • Filed On: Mar 12, 2016
    • Posted On: Mar 23, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Direct TV is adding services I never agreed to, They tell you that you can have a promotional Items or services that you end up with an additional two year contract. My Bill has gone from around 70.00 a month to about 120.00 over the last 4 months. my trouble started when I purchase a 4k television about 5 months ago and I was told I need a DVR box to have 4k reception which is a compete lie. I have checked with the cable providers and have been informed that you do not need a DVR box. I also looked closer at my bill and I also had a charge of 19.00 for some type home protection package which I never agreed to have. When I question why the charge was place on my bill I was told it was a promotional item. I have had nothing terrible service from company. Direct TV has taken advantage of me every time they have a chance. On top of all the other problems now they have decided to use off shore customer service, Which are located in the Philippines like most of the other companies in the United States to make even more profit. I have it with Direct TV and their dissipative practices. I'm at the point of hiring and Corporate attorney to file an class action law suit for what I call blatent fraud. If you have not notice maybe try to work with this new trend of customer service which off shore, you find out there polite but after the fact they take your account information or phone number and black ball you with other companies like Paypal EBay others as well."
...
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Additional Communication Between Claimant and Directv Hide
  • Mar 14, 2016, () added:

  • Thank you for contacting DIRECTV through PeopleClaim.

    I must explain that PeopleClaim is not connected to our Customer Service. This is a third party site that allows you to post your complaint online. We do monitor this web site as a courtesy as we do try to assist our customers as much as possible. However, I must explain that I do not have access to your account information through this avenue. I can provide you basic information based on your message.

    First, to enjoy DIRECTV 4K, you need the following:
    •A Genie HD DVR (Model HR34 and above). It is strongly recommended to connect the Genie to the Internet since a connected HD DVR offers the best 4K entertainment experience.
    •A DIRECTV 4K Ready TV OR a compatible 4K TV.

    For more information about 4k requirements and other FAQs, please visit https://support.directv.com/app/answers/detail/a_id/4609/kw/4k.

    Next, since I do not have access to your account to review your bill to see why there was an increase, I recommend chatting with a billing specialist for immediate assistance. Billing accuracy is important to us and I want to be sure you're concerns are addressed in a timely manner. You can chat with us online at https://support.directv.com/app/answers/detail/a_id/4373.

    That said, your bill may have recently increased due to promotional offers expiring and due new pricing. I understand that getting maximum value is a top priority, which is why we work diligently to keep costs under control. However, due to higher costs of programming, an adjustment in the price of our programming packages is necessary. New pricing information can be found online at https://support.directv.com/app/answers/detail/a_id/4652/kw/new%20pricing. Other reasons your bill may be higher can be found at https://support.directv.com/app/answers/detail/a_id/1917/kw/why%20is%20my%20bill%20higher.

    Please call us at (800) 531-5000 to speak with us about additional concerns or chat with us using the link mentioned above. General customer service is available daily from 8 AM to 1 AM ET while technical support is available 24/7 every day.

    I hope this information is helpful, Connie. Feel free to call or chat with us if you have additional questions.

    Thank you,

    Cassie C (ID 401622)
    DIRECTV Customer Service

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: costumer service Mar 12, 2016 N/A
2. Change of policy: Stop adding things I did not want Mar 12, 2016 N/A
Cash
1. in my contract Mar 12, 2016 $0.00
2. Other – Pay for claim posting cost Mar 12, 2016 $7.99
Just make me happy!
Claimant invites DirecTV to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from DirecTV. This claim will remain posted until resolved
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