Public Mediation

My Claim vs. Comcast Xfinity Dispute

R. B. vs. Comcast - Comcast Xfinity
1701 Kennedy Boulevard, Philadelphia, Pennsylvania, 19103-2899, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"I am a Preffered Digital customer, and I'm supposed to receive approximately 250
channels but I only get "Basic cable." This issue has gone on about 2 years and I have
called so many times to no avail, but they are charging me as "Digital Preferred", over
$100.00 per month.
I want Comcast to send an Engineer out to my apartment complex,and re-wire or
replace these old corroded wires which is the reason I am only receiving 50 channels,and I should be getting 250 channels. I want my money returned.
The apartment in which I live need a complete rewire overhaul and Comcast knows
this. I had 5 tech's in my home for the past two weeks, and they tell me this job calls for
a engineer. I Call, Call, Call,est......making appointments and charging me. Comcast don't
want to correct, they Only want to collect."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Comcast - Comcast Xfinity to make a fair offer.
1. Other – Copy claim to regulators Oct 19, 2014 $14.99
2. Other – Pay for claim posting cost Oct 19, 2014 $7.99
3. Other – Physical delivery charges Oct 19, 2014 $44.96
Cash total : TBD
Non-Cash
What By When How Much
1. Repair: Do the job right and rewire this bldg. Oct 19, 2014 N/A
2. Complete project: Send a Enginner not Tech Oct 19, 2014 N/A
3. Apology: I want an apology for bad behavior concerning rewiring. Oct 19, 2014 N/A
4. Change of policy: Why should I be Charged for something beyond my control. Oct 19, 2014 N/A
5. reimbursed/channels outage Oct 19, 2014 N/A
Cash
1. Other – Copy claim to regulators Oct 19, 2014 $14.99
2. Other – Pay for claim posting cost Oct 19, 2014 $7.99
3. Other – Physical delivery charges Oct 19, 2014 $44.96
Just make me happy!
Claimant invites Comcast - Comcast Xfinity to make a fair offer to resolve this complaint.
Cash total : $67.94
Non-cash: 5 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Comcast - Comcast Xfinity. This claim will remain posted until resolved
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