Public Mediation

My Claim vs. Apartment Pros

D. S. vs. Apartment Pros
1210 32nd Street Cir S, Moorhead, Minnesota, 56560-3922, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7607407
    • Amount Involved: 5,000.00
    • Filed On: Feb 12, 2018
    • Posted On: Feb 23, 2018
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"We hired Apartment Pros in good faith to move our prized belongings in a professional manner.
It was communicated to us that it would take two days to move us, but the owner Dirk B. made a call towards the end of the first day that he was moving all of it. Our private bedroom/bath were not packed, off limits to he and his employees, doors closed but he went through them and began to tear our bed apart. Prior to this happening we observed very intimating behavior by him to his employees. Once packed up we proceeded to the new location to be treated in a most unprofessional manner. He insisted on a wet outdoors day, that he and his four employees were not going to remove their shoes or put sleeves over them, while moving in our belongings on new white carpeting. Our General Contractor had plastic in most areas of the carpet protecting our investment but to our dismay carpets on every level were damaged to such an extent by the moving company that we had to hire an carpet cleaner back twice to remove the muddy/greasy residue they left on our new carpeting. The walls were damaged with holes & scrapes requiring contractors back in for over $800 in damages. If this wasn't bad enough, a thief entered our closed door bathroom and stole a large sum of money. We tried to appeal to the owner, he would not respond to the theft, never offered to work with us, did not deny or admit what happened. I pleaded for help because it was a severe violation but he showed no remorse.
We took the amount that the contractors charged for the unnecessary damages that occurred from the balance we owed Apartment Pros (also called the Gentle Movers) but the large sum of cash that was stolen has never been satisfied. It is a year ago this week that we hired Apartment Pros, never would we want anyone to have to experience the cruel treatment we did, robbing us of the joy of our new home experience and the funds set aside for an important surgery for our granbaby.
I ran into one of the employees that moved us about six months ago. He knew of our theft, expressed strong views about the man they all were working for, he said two weeks after our move, 3 of the employees quit because of the unprofessional treatment to them and the customers, there was also more info he wasn't at liberty to discuss at the time. I find this proves beyond reasonable doubt what kind of standards Dirk B runs his business by.
The manner in which he treats his employees and clients is unprofessional and does not hold up to the name he has for his company. The damages to our new home were inexcusable and avoidable. His lack of concern to what was stolen certainly sheds a bright light on the situation at large, taking the position of doing nothing to restore what was taken from us also send a direct message that we can not disregard."
Reply Have a similar problem?
What Claimant Wants Hide
1. Compensation: Resitution for loss Feb 28, 2018 $5,000.00
2. Other – Pay for claim posting cost Feb 28, 2018 $14.99
Cash total : $5,014.99
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Apartment Pros. This claim will remain posted until resolved
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Alan Trachtman On 03-16-2018
    Bad behavior by movers is all too common, and, I suspect, that has been the case for ages. The only rational answer to this type of abusive treatment in my opinion is to sue the ba$tards, and here’s how I’d go about it. You’ll never get a good attorney to take a case this small, and if you do hire an attorney, then you’ll have 2 adversaries, the movers and your attorney, who are typically, at this level, out for themselves, and less interested in helping you, their client. The first thing I’d suggest is to do a little research online in the local public records about previous lawsuits filed against this moving company. If there are many of them, print them out and keep them in the event you need to use them as evidence of this company’s prior bad behavior. If you find such records, try to get affidavits directly from their prior victims. You should also try to get affidavits from the carpet cleaners, and any others who witnessed the damage that these gorillas did to your new place. I hope you took photos of damaged and broken items, as they too will be of great help. I would recommend that you sue them on your own without an attorney, this is not that hard to do, and you shouldn’t be intimidated against trying it. This type of lawsuit is frequently referred to as "pro-se" (pronounced "pro say") In most courthouses, in the clerk’s office where suits are filed, there's a "pro-se desk" with a clerk who will give you the necessary forms to fill out and advise you on procedures. Do not bother asking them for legal advice, i.e. what your chances are of prevailing in your suit, as they all studiously avoid answering such questions. Just get them to instruct you on how to fill out and file the forms, do so, pay the filing fee, and then get your complaint served on the defendant. In most jurisdictions, claims under a certain dollar amount can usually be served by registered mail, if so, make sure your save the card that you get back from the post office with the recipient's signature on it as proof of service. If that’s not true here, you cannot serve the suit yourself, so you may need to employ a process server, however you can usually avoid that expense by having a friend serve the defendant with your papers. Your friend would then have to sign an "Affidavit of Service" which you would then have to deliver to the court clerk where you filed the action to be added to your file. The clock starts ticking on the defendant's allotted time to file a legal reply to your suit, once the service of your suit is made. It may take many months for the case to get to court, but in a very real sense you have the advantage at this point, because in most cases, a business owner will have to use an attorney. These type of businesses frequently have a local lawyer on retainer, but that still costs the business owner some money, and he may decide to settle with you at that point. If not, wait it out and go to court when the time comes. With the benefit of records of other similar lawsuits filed against this defendant as well as any and all other evidence you’ve managed to put together, evidence, if you conduct yourself in a calm and respectful manner towards the judge, and get a fair minded one, you just may prevail. Give it a try. What have you got to lose at this point? It’s not as if these creeps are going to offer to make restitution to you in any way. Right?
If you are a party to this claim, click here.
Is this a fair resolution?
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim