Public Mediation

Yelp-Dispute-#2253556

C. D. vs. Yelp
140 New Montgomery St, San Francisco, California, 94105-3705, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2253556
    • Amount Involved: N/A
    • Filed On: Apr 05, 2012
    • Posted On: Apr 16, 2012
    • Complaint(s):
      • Publication of false or misleading content, reviews or ratings
      • Refusal to respond or remove bad content
      • Negligence or failure to exercise due care
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Statement of Claim
Complaints Involved (10) - View
Claimant says:
"I have had an issue with now 2 of our terminated employees who are trying to bash us on Yelp saying ridiculous things targeting the "owner" and saying it needs an "HR" department. I have emailed Yelp SEVERAL times about this this issue and NOTHING is being done as far as taking the comments down. We are a new business and every comment good or bad affects our business. I have PROOF that this IS the ex-employee's husband and brother that put up false reviews and are saying that I said thing that I did not. I called Yelp and did what they told me by addressing the "reviewer" (even though I KNOW that it is an ex employees spouse. I also have been directing my happy customers to the Yelp Site who ARE actual Yelpers, however, they have filtered over 18 comments out and stll have that 1 START comment up, and the other bad as well as the other 15 good are filtered. I was explained that the reviewer must be "trustworthy" however, this is NOT the case becasue the Name Frank B is a person who signed up that day and reviewed that day and has not ever reviewed on Yelp ever again. And meanwhile I have SEVERAL Real Yelpers and REAL reviews that have been reviewed with no explanation. When I did contact Yelp about my disappointment they told me that "it was not their area of the business', and they then proceeded to try to sell me an Advertising Acount. I told them I want an investigation and I have proof that the 3-1 Start reviews of them bashing the OWNER (which to anyone would be an obvious flag as being a disgruntled employee). However, they will still not budge and now they have taken EVERYTHING and "FILTERED" it a all except that Damaging 1 Star Comment targets me as the "owner',and puting in false accusations. I understand that businesses have good and bad reviews and accept that, however, if I know for a fact and have proof that these are malicious attacks on me and my business, I will defend this. Like I said, if Yelp is supposedly following their rules about the "Trustworthy Yelpers" then FRANK B (which is ex-employees husband), needs to be taken off and put the actual REAL yelpers who have said wonderful things. Even if you go to our Facebook page there are over 30 comments of very happy customers, and if you read the 18 Filtered Reviews you will notice that the GREAT Reviews with 5 Stars from REAL Yelpers have been filtered out. I honestly think YELP is doing this to force me to purchase an ad campaign through them which is a HUGE Intetgritiy Issue within their organization! Yelp is a horrible company that just loves to put up bad/unjust/fake reviews and dismisissing the real positive reviews. My next step is to get an attorney to fix these ridiculous comments, I refuse to accept the ridiculous explanations from Yelp that COMPLETELY contradict themselves. I WANT THESE FAKE FRAUDELENT REVIEWS TARGETING THE OWNER TAKEN DOWN. And I have over 15 REAL REVIEWS From Yelpers that I believe NEED to be put back up."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. TAKE DOWN THE FRAUDULENT COMMENTS FROM FRANK B, DAVID M, AND THOMAS M, AND PUT UP THE 18 REAL REVEIWS FROM Apr 20, 2012 N/A
Cash
1. Other – Pay for claim posting cost Apr 20, 2012 $7.95
Just make me happy!
Claimant invites Yelp to make a fair offer to resolve this complaint.
Cash total : $7.95
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Yelp. This claim will remain posted until resolved
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