Public Mediation

Brady Misner vs. At&T Digital Life - Home Security & Automation Systems

Major Screw up, Deceiving,

B. M. vs. At&T Digital Life - Home Security & Automation Systems
208 South Akard Street Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: $1,600.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (awaiting response from At&T Digital Life - Home Security & Automation Systems)
    • Claimant Seeks: View.
    • Claim #: 6380879
    • Amount Involved: 1,600.00
    • Filed On: Jan 30, 2026
    • Posted On: Feb 10, 2026
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"AT&T has charged me with (3) chargeback for rewards this is for a CELLPHONE ACCT where there agreement say May charge back if customers dont stay the timeframe I chatted in and asked about the rewards and the chat Rep told me which i have that chat  documented and proof of chat saying that the (3) 800.00 we got was ours to keep even if we left the Office of the president called and said that they are only going to give us a credit back for (1) of those 800.00 because they said its in their rewards agreement if they actually read their agreement it say MAY not WE WILL they should honor what they told me from their chat and credit us all (3) 800.00 fees and retrain their agents not to tell customers that the rewards was their's to keep and not be charged when the customer leaves ATT needs to re-write their agreement to make it Say we WILL charge back if the customer doesnt stay for said timeframe."
...
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Claimant timeline (1) - Hide
  • 01-30-2026 — Office of the president contact (VICTORIA @ 1:03pm)
What Claimant Wants Hide
1. Credit: credit the other (2) 800.00 fees Feb 14, 2026 $1,600.00
2. Other – Copy claim to regulators Feb 14, 2026 $14.99
3. Other – Pay for claim posting cost Feb 14, 2026 $14.99
Cash total : $1,629.98
  • 0
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Respondent's Counteroffer

There has been no response to this claim from AT&T Digital Life - Home Security & Automation Systems. This claim will remain posted until resolved
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