Public Mediation

Verizon Wireless Dispute

M. P. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $466.85
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 6910887
    • Amount Involved: 466.85
    • Filed On: Jun 18, 2014
    • Posted On: Jun 29, 2014
    • Complaint(s):
      • Failure to honor promises
      • Contract / Agreement dispute
      • Bad business practices
View less
Rate or Review on Verizon - Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (8) - View
Claimant says:
"Verizon Wireless falsely advertises that Verizon provides the best cellular service in the world. I had a much different experience.
I purchased a device from Verizon on June 27, 2013. I did not receive the promised service from Verizon.
I made several phone calls to complain to Verizon about deceptive and abusive billing, poor customer service and poor call quality including dropped calls, static, echoing and unintelligible conversation. I was unable to use the device as a phone.
As a result, Verizon instructed me to “get off of our network as soon as possible” and return the device to store where purchased for a full refund. I did.
I left the Verizon network on September 25, 2013 and attempted to return their defective device on September 30, 2013. However, the Verizon store manager refused to accept the return when I went to the store.
I also sent five written letters to Verizon. Verizon ignored my letters. Verizon has stalled and delayed for over nine months and now claims it is too late to accept the return.
The refund of the return exceeds the amount Verizon now claims I owe for services Verizon promised but failed to deliver.
I did as Verizon instructed. I left the Verizon network as Verizon requested. I attempted to return the device as Verizon requested.
Verizon was unable to deliver the service promised or bill as promised.
Verizon chose not to honor the agreement of return.
Verizon decided to attack my credit instead.
Verizon has hired three debt collection agencies to harass me. Each one has dropped the claim after I sent a written dispute of the charges. Each time Verizon just hires another debt collector.
I would like a refund of $266.85 as promised from Verizon.
I would like Verizon to repair the fraudulent damage they have done to my credit."
...
Reply Have a similar problem?
Exhibits View
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: fix my credit Jul 03, 2014 N/A
Cash
1. Refund: return of device Jul 03, 2014 $266.85
2. Pay me for my time: letters and postage plus my time Jul 03, 2014 $200.00
3. Other – Copy claim to regulators Jul 03, 2014 $14.99
4. Other – Pay for claim posting cost Jul 03, 2014 $7.99
5. Other – Physical delivery charges Jul 03, 2014 $2.99
Cash total : $492.82
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim