Public Mediation

Rob Andrews vs. Rojohn Home Improvement

R. A. vs. Rojohn Home Improvement
429 1st Ave S, Fort Dodge, Iowa, 50501-3707, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1564491
    • Amount Involved: 500.00
    • Filed On: Jul 24, 2018
    • Posted On: Aug 04, 2018
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"Hired this company to fix the leaks in our roof of our home. They gave us one estimate of $1000.00, then later had a Roof Contractor come out and estimate it again for $1680.00 this time. I talked to the roofer and asked him when he would be able to fix our roof, he answered by next week, RoJohn didn't send him to do the job for a month. My wife and I were present as our roof was being repaired, and saw 100% of all materials used to fix our roof, but certainly didn't come to more than $500.00 worth of shingles, sheeting and flashing. We asked RoJohn's for an itemized bill showing the labor costs and materials used, doing some roofing work in the past myself, I knew the materials used and labor wasn't even close to $1680.00. RoJohn's refused to send me an itemized statement, they sent me a piece of paper showing $1680.00 nothing more. I contacted them two more times, and they refused to send me an itemized statement, and I know it's because they can't justify the materials used, knowing my wife and I saw all the materials used by the roofing company. They also included a garbage dumpster in their repair estimate that was never delivered. On the bill I received on June 28, 2018, they state they will add an additional 18% interest if the bill is not paid within 30 days. They say I signed a contract for $1680.00, and I have no problem paying it minus the cost of the dumpster that was never here, but I want a statement showing the total labor costs and material costs. I've never hired any contractor without an itemized statement given before the bill was paid, and I expect one this time. The roof contractor also drove on our lawn and left tracks in several places, they were never fixed properly by RoJohns. In the attachment I'm"
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and Rojohn Home Improvement Hide
  • Aug 23, 2018, Claiming party added:
  • I have decided to hire a sod company to fix our yard, so the cost of that will be deducted as well as the dumpster that was never delivered.

  • Sep 27, 2018, Claiming party added:
  • We sent $500.00 to RoJohn today to resolve this roof repair dispute. I deducted $150.00 for the dumpster that was never delivered, and $230.00 for the sod installation to repair our lawn that the roofer tore up that RoJohn never repaired. We should also deduct the cost to hire another roofer to fix the sloppy flashing job, but we just want this finalized. We feel we should have never paid the $500.00 to resolve this, but we're just hoping RoJohn will try to do this to someone else, and they'll sue them and shut down their fraudulent business for good.

  • Oct 01, 2018, Claiming party added:
  • Well we had to stop payment on the $500.00 check we sent RoJohn, our roof started leaking again last night in the same spot they were supposed to have fixed. Now here we are, with a leaking roof and we've already paid RoJohn an $800.00 retainer. They are under contract with Owens Corning Roofing Products to stand behind their work. Hoping they will honor that and do what honorable businesses do in this situation and fix the problem as it should have been fixed originally. We don't want to have to sue them, we just want our leak fixed.

  • Oct 03, 2018, Claiming party added:
  • Well, we have contacted RoJohn twice to come fix the leak that they failed to fix in the first place. Talked to Rick Johnson yesterday from RoJohn, he was the first to estimate the cost of our roof repair for $1000.00. He stated yesterday we needed to get our whole roof replaced, that they couldn't just fix the area that was leaking, is this Fraud or what? They sent a roofer named Daniel who estimated the roof repair after Rick, he estimated the repair cost at $1680.00, and talked to me personally that same day and showed me exactly where the leak was coming from and said it would be no problem fixing it. This leak has already ruined one cabinet in our kitchen, if the leak's not fixed, it's going to eventually destroy all the cabinets and sheetrock SW of our kitchen sink, mind you this roof repair attempt was done less than 90 days ago. Since RoJohn is an Owens Corning materials contractor, we're hoping that their warranty on their materials will force RoJohn to come back and honor their contract, if not then RoJohn needs to return our $800.00 retainer so we can hire someone who can do the repair properly.

  • Oct 06, 2018, Claiming party added:
  • Well it appears RoJohn is willing to refund our money and call it a wash. I won't hold my breath until I see the check.

  • Oct 16, 2018, Claiming party added:
  • Well my Wife called RoJohn on 10/5 and then again on 10/12, both times being promised that our $800.00 retainer check was in the mail. First time by Pat McCarville and the second by the owner Mike McCarville. As of this morning we still haven't received it, and since their failure to fix our roof leak, we've received substantially more damage to the interior of our kitchen walls and cabinets. If RoJohn doesn't keep their word and return our retainer by the close of this week, they will be paying much more than just the $800.00, we will sue them for the damage to our lawn, our roof and interior of our kitchen. I can only imagine how bad the roof job actually was done considering how sloppy the flashing job was done. We had another roofing company come out last week to asses what RoJohn did, and they said it was done all wrong, especially the flashing.

What Claimant Wants Hide
Message from Claimant: I will be willing to settle this dispute, deducting the cost of the sod that we hired to be installed, and deducting the cost of the dumpster that we were billed for that was never delivered. Also considering the fact that RoJohn claims we signed a contract that was never signed, and them not fixing the sloppy flashing job, makes this a breech of contract, because they claim to stand behind all their work done, due to being contractors for Owens Corning roofing products. This is my final offer, I won't pay, nor do I feel I owe anything close to this amount, I just want this issue to be resolved and finalized.
1. Roof Repair Sep 26, 2018 $500.00
Cash total : $500.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from RoJohn Home Improvement. This claim will remain posted until resolved
Offer History
Jul 23, 2018
Claimant's Terms of Settlement to RoJohn Home Improvement
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Steven Albright On 08-09-2018
    Complaint to Iowa Division of Labor and attorney general More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by George Maxwell On 08-05-2018
    Rojohn Home Improvement should give claimant an itemized receipt and charge properly for dumpster More...
If you are a party to this claim, click here.
Is this a fair resolution?
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim