Public Mediation

My Claim vs. Remax Elite Dispute

L. S. vs. Re/Max Elite
6022 Farcenda Pl Ste 101, Melbourne, Florida, 32940-7332, United States
Amount Involved: $225.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1036013
    • Amount Involved: 225.00
    • Filed On: Oct 09, 2014
    • Posted On: Oct 20, 2014
    • Complaint(s):
      • Failure to repair/replace basic household utilities
      • Failure to maintain premises
      • Refusal to refund rent deposit
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Statement of Claim
Complaints Involved (8) - View
Claimant says:
"The realtor assigned to our home that we were renting spent our security deposit improperly. We attempted to complain about the realtor, Suzi Granger, and the manager, Sheryl was just as bad. They have lied, stolen our deposit and pretty sure falsified legal documents (our lease; altered after we signed then filled in our signatures with our printed names while all other signatures were in script), failed to make requested repairs, never addressed the growing rathole/ sink hole/ busted pipe that was 5 feet from my front door until we gave our 60 day notice of moving out. (I had started complaining the month we moved in; we were there for a year and a half) There was also failure to address complaints about the lawn care company damaging personal property and just plain rudeness all around from both Suzi and Sheryl.
This particular incident started when we requested a walk through with the supervisor (Sheryl) 2 weeks prior to move out. We were told that the manager was on vacation, AGAIN, and wouldn't be able to come through. We provided a receipt of carpet cleaning and turned in all the keys and left the state without a walk through. The pair of them went to the house 2 days later, took ridiculous pictures like the underside of the refrigerator door and zoomed in pictures of specks of dust on the inside of cabinet hinges.
After about a week of us being out of the house, I tried to contact Suzi to ask about the security deposit. She failed to respond to any of my phone calls or text messages. A few days later, I had my boyfriend, Chris contact her and she responded that we weren't getting our entire deposit back because they hired a professional maid service to come in and charged us $225 yet failed to provide us with a receipt of that money spent. I immediately called Sheryl, who was once again on VACATION, and she told me that I had to just go through Suzi. I told Sheryl that I did not want to deal with Suzi anymore and she basically said, 'oh well.' I also explained to Sheryl that I requested 2 weeks prior to our move out that we had wanted her to come do a walk through with us. She responded with 'we don't do walk throughs with tenants.' If so, then why did Suzi ask me a month earlier to come to my home and do a walk through? I emailed both Suzi and Sheryl pictures of the house being immaculately cleaned and a receipt from a professional carpet cleaner that cleaned all the carpets including the stairs. I had spent 3 full days going through the entire house, room by room, vacuuming, wiping baseboards, window sills and blinds, fan blades, bleaching cabinets and counters inside and out, wiping out appliances, washing windows inside and out (that we could reach), repairing screens and damaged doors, filling and painting nail holes in the walls and any other task that would ensure we received the entire deposit back. Suzi responded with an email stating that they also had pictures but they were of poor quality and she had to go through them and she'd send me copies in the mail. About 2 weeks later we received an envelope full of zoomed in pictures of dust on light bulbs, dirt on the OUTSIDE of the house, specks of dust on the inside of bathroom cabinets hinges, rusty window cranks (that I had asked multiple times to be fixed and are not my responsibilty), rust on a tub drain and set in mold stains in the grout of the tub. There was also a letter full presumptuous accusations and statements that window blinds and other items were dirty yet provided no such proof.
After I received their 'proof', I again asked them to return the unjustly spent $225 and they refused. I then stated that I would proceed legally and file all complaints necessary and they still refused with the response, "we all have options."
We just want the remainder of our security deposit back because there was absolutely no need to hire a professional cleaning crew. I have pictures, emails, texts and phone records to prove my side."
...
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Additional Communication Between Claimant and Re/Max Elite Hide
  • Oct 17, 2014, Re/Max Elite (responding party) added:

  • October 17, 2014


    Suzi Granger’s Answers to Lauren Solomon’s Complaint:

    First let me state RE/MAX Elite has an impeccable reputation for having the highest integrity, honesty and professionalism of any Property Management Company in Brevard County, Florida. We have over 300 rental properties within our company and continually have less than 1% issues with Tenants and/or Owners.

    1. "Would not put in Lauren Solomon Work Order" - All Tenants that pay through our Accounting System go online and submit Work Orders for any maintenance issues they might have. Ms. Solomon failed to follow this simple procedure but instead would make numerous phone calls complaining. Once a Work Order is submitted it goes to the Maintenance Supervisor (not the Property Manager) and the Maintenance Supervisor contacts the Vendor. This was explained to Ms. Solomon numerous times. Ms. Solomon initialed the Tenant Lease page 3 of 7 detailing notifying the Maintenance Supervisor for any maintenance request.
    2. Rats in hole 5’ from her front door – Ms. Granger aggressively began investigating this situation. Ms. Granger sent out 2 Vendors to check out the situation and give her their opinion. Ms. Granger consulted with the Owner numerous times trying to come up with the best solution. The situation was resolved. Ms. Granger could do nothing about Ms. Solomon saying her rat traps were stolen as there was no proof as to who would have done such a thing or why. The rat traps were not the property of Ms. Solomon’s but were supplied by a Pest Control Company. On page 3 of 7 #10 of the Tenant Lease states: Tenant is responsible for extermination of: rats, mice, roaches, ants and bed bugs. It was the Tenants responsibility to take care of this situation yet Ms. Granger did her best to resolve the situation by contacting numerous vendors for their opinion and remedy advice. This situation was resolved by the Owner.
    3. Ms. Solomon accusing Ms. Granger of falsifying documents – Ms. Granger has an e-mail to prove no documents were ever falsified pertaining to this Tenant Lease. The document Ms. Granger has in file is dated 2/3/14 @8:51am and came directly from Chris Hamilton’s personal e-mail- Chris used Adobe EchoSign. It is totally unethical for Ms. Solomon to make such a false statement.
    4. Failed to make repairs – Ms. Granger has Work Orders for all repairs made to the home and the time line on all Work Orders is well within a reasonable amount of time for such repairs to be completed.
    5. Complaints by Ms. Solomon about the Lawn Care Co. Ms. Solomon says were not addressed – Ms. Granger spoke with the Lawn Care Co. about Ms. Solomon’s complaints. The Lawn Care Co. stated Ms. Solomon repeatedly put plants in the way of them being able to effectively do their job. The Lawn Care Co. asked Ms. Solomon to keep her potted plants away from the areas they would need to mow but Ms. Solomon kept a ongoing argument fired up with the Lawn Care Co. The Owner hired the Lawn Care Co. so Ms. Granger became the middle man between the Tenant and Lawn Care Co.
    6. Requested a walk through by Sheryl J. Jones, Property Management Director – Sheryl J. Jones was on vacation and could not accommodate Ms. Solomon’s request of completing a inspection prior to her move out. The Solomon’s were in the midst of moving with boxes everywhere so anyone doing a walk through at that time would have not been able to do a good job. Ms. Granger did e-mail to Ms. Solomon all requirements that were to be completed for a Final Inspection prior to Ms. Solomon move out. Ms. Granger and Sheryl J. Jones did complete a Final Inspection on Tuesday Sept. 2, 2014 at 9:30am. Ms. Granger has 200+ pictures showing the lack of cleaning in the home. Some items found were: Refrigerator had food in freezer, refrigerator needed to be cleaned inside and out, drawers /cabinets in kitchen and bathrooms needed to be wiped out, A/C filter was extremely dirty, some light bulbs were burnt out, window ceils were dirty, floors baseboards were dirty, carpets needed vacuuming due to Tenant’s having carpets cleaned approximately 1 week before they moved out and the traffic in and out for their vacating the property etc.
    7. Carpet cleaning – Professional Carpet cleaning is an agreement within the Tenant Lease stated on the Addendum signed by both Tenants. Also, on the Pet Addendum #5 states – The Tenant fully understands they will be responsible for professional carpet cleaning during and after vacancy due to the approval for having a pet on the premises and it is to be at the Tenants expense. The Carpet cleaning was performed 1 weeks prior to the Tenants moving out. Ms. Granger only charged for a professional home cleaning company to come in and vacuum and clean and did not ask for the carpets to be cleaned again. Ms. Granger did fail to provide Ms. Solomon with a receipt from the Professional Home Cleaning Co. but does have such receipt in the file and can e-mail it to Ms. Solomon at anytime. The information of the “Home Cleaning Company” is: Candace Jansen Cleaning Co. Invoice# 1100 9/3/2014 - 321-544-5860, 1380 Mariposa Dr. NE, Palm Bay, FL 32905. Ms. Jansen’s Company comes highly recommended to RE/MAX Elite.

What Claimant Wants Hide
1. Payment due: wrongfully spent security deposit Oct 31, 2014 $225.00
2. Monetary items with amounts to be determined: supplies and fees to pursue this issue Oct 24, 2014 TBD*
3. Other – Copy claim to regulators Oct 24, 2014 $14.99
4. Other – Pay for claim posting cost Oct 24, 2014 $7.99
Cash total : $247.98*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer

There has been no response to this claim from Re/Max Elite. This claim will remain posted until resolved
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