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My Claim vs. Progressive Insurance - Headquarters

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S. M. vs. Progressive Insurance - Headquarters
6300 Wilson Mills Rd, Mayfield Village, Ohio, 44143-2109, United States
Amount Involved: $8,459.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8892424
    • Amount Involved: 8,459.00
    • Filed On: Mar 03, 2019
    • Posted On: Mar 14, 2019
    • Complaint(s):
      • Commercial / Other dispute
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Statement of Claim
Claimant says:
"I was involved in a auto accident and at the time I was covered by Progressive Insurance. I was driving south bound home when I encountered a deer in the road. Something not all that uncommon when you live near the mountains and hills in California. To avoid hitting the deer I swerved to the right which landed my car stuck in a embankment on the side of the road. Seeing that there was no damage done to anything besides my vehicle and there were no other drivers involved I figured there was no need to call the authorities. So I called a family friend that I knew would be able to get me out of the hole I was in. After I spoke with him I was able to have him tow my car to my house where I proceeded to file my claim. The next day I was contacted at 9:00am and spoke with Nathan who advised me that someone would be looking at the damage to my vehicle. The claims adjuster came the following day and deemed my vehicle a total loss. Its been two months and I have been with out a car. My claims rep wont get me a rental vehicle though my policy covered it . I have been misled by insurance investigators who want to interrogate and violate my privacy. The insurance company wont pay my claim because with out a police report they are questioning the date of loss. My Although I sent them phone records and a sign and notarized statement from the friend who towed me that it did happen the date the claim was filed this wasn't enough. I have never had to file a claim against my insurance company before and this whole process has made me loss all faith in this company. The substandard experience that I am having with Progressive has made me look else where for car insurance.  I have expresses some of my concerns and frustrations regarding my claim to supervisors to no avail.
 "
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What Claimant Wants Hide
1. Pay Claim Amount Mar 26, 2019 $8,459.00
Cash total : $8,459.00
  • -1
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Respondent's Counteroffer


There has been no response to this claim from Progressive Insurance - Headquarters. This claim will remain posted until resolved
Offer History
Mar 03, 2019
Claimant's Terms of Settlement to Progressive Insurance - Headquarters
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  • Contributed Solution: by George Maxwell On 03-27-2019
    File a complaint against Progressive with your state insurance commissioner More...
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